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- Tasks: Lead and modernise IT service delivery for a fast-growing Managed Service Provider.
- Company: Dynamic Managed Service Provider with a strong market presence.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real impact by driving operational excellence and transformation.
- Qualifications: Proven leadership experience in IT operations and a passion for improvement.
- Other info: Join a collaborative team focused on innovation and customer satisfaction.
The predicted salary is between 80000 - 100000 £ per year.
We're working with a fast-growing Managed Service Provider and they're looking to appoint an Operations Director to play a key role in their next phase of growth. This is a high-impact leadership role where you'll have the opportunity to shape and modernise service delivery across the business, driving consistency, scalability and operational excellence across service desk, field teams and project delivery.
You'll be joining a well-established organisation with strong market presence, but one that is actively evolving its operating model - making this an ideal opportunity for someone who enjoys building, improving and making a visible impact.
What you'll be doing:
- Leading service delivery across service desk, regional technical teams and projects, ensuring a joined-up and consistent customer experience.
- Driving operational transformation, introducing structure, standardisation and best practice across the business.
- Improving service performance through clear KPIs, data insights and continuous improvement initiatives.
- Acting as a senior escalation point for key service or customer challenges.
- Strengthening project delivery capability to support growth and onboarding of new customers.
- Working closely with the senior leadership team to align operations with commercial growth plans.
IT Operations Director employer: Oscar Technology
Contact Detail:
Oscar Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in Managed Service Providers. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your achievements in service delivery and operational transformation. This will give you an edge when discussing your experience during interviews.
✨Tip Number 3
Stay updated on industry trends! Follow relevant blogs, podcasts, and forums to keep your knowledge fresh. This will not only help you in interviews but also show your passion for the field.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills and aspirations. Plus, it shows you're serious about joining our team and helps us get to know you better.
We think you need these skills to ace IT Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Operations Director. Highlight your experience in service delivery, operational transformation, and leadership. We want to see how you can drive consistency and scalability in your previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this high-impact role. Share specific examples of how you've improved service performance or led successful projects in the past. We love a good story!
Showcase Your Leadership Skills: As an Operations Director, you'll be leading teams and driving change. Make sure to highlight your leadership style and any relevant achievements. We’re looking for someone who can inspire and motivate others while aligning operations with growth plans.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in directly from our site!
How to prepare for a job interview at Oscar Technology
✨Know Your Stuff
Make sure you brush up on the latest trends in IT operations and Managed Service Providers. Familiarise yourself with key concepts like service delivery, operational transformation, and KPIs. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Think about specific challenges you faced and how you overcame them. This is a high-impact leadership role, so they’ll want to see that you can inspire and drive change effectively.
✨Align with Their Vision
Research the company’s current operations and their growth plans. Be ready to discuss how your experience aligns with their goals for modernising service delivery and improving customer experience. Showing that you understand their vision will set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Inquire about their current challenges in service delivery or how they measure success in operational excellence. This shows that you’re not just interested in the job, but also in contributing to their success.