Job Description 2nd Line IT Support Engineer Hybrid - 3 days in the office, 2 days from homeHours: Monday to Friday, 8:30 AM - 5:00 PM We are looking for an experienced 2nd Line IT Support Engineer to join a growing internal IT team based in Leeds. You will provide technical support to users across multiple UK sites, taking ownership of incidents and service requests escalated from the 1st Line Support team. The role will involve troubleshooting a broad range of Microsoft, infrastructure, networking and end-user technology issues. You will also support ongoing IT projects, including Microsoft 365 improvements, device deployments, infrastructure upgrades and cloud migrations. This is an excellent opportunity for a 2nd Line Engineer looking to join a supportive business offering genuine progression into infrastructure, cloud or project-based roles. Provide 2nd line technical support to users across multiple UK locations. Troubleshoot Windows 10 and Windows 11 desktop and laptop issues. Administer Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive. Manage users, groups, permissions and access within Active Directory and Microsoft Entra ID. Support Microsoft Intune, Autopilot and mobile device management. Troubleshoot networking issues across DNS, DHCP, TCP/IP, VPN and Wi-Fi. Support Windows Server environments, including file servers and print servers. Support infrastructure upgrades, office moves, cloud migrations and technology rollouts. Windows 10 and Windows 11 Microsoft 365 administration Active Directory and Group Policy Microsoft Entra ID Exchange Online Microsoft Intune and Autopilot Windows Server and 2022 Hardware and software troubleshooting Remote support tools IT service management and ticketing systems At least two years' experience in a 2nd Line IT Support, Service Desk or Desktop Support role. Strong knowledge of Microsoft 365 and Windows environments. Experience administering Active Directory and Microsoft Entra ID. Confident troubleshooting hardware, software, networking and access issues. A full UK driving licence would be beneficial. Microsoft, CompTIA or ITIL certifications would be advantageous. Hybrid working ~25 days' annual leave plus bank holidays ~ Additional day off for your birthday ~ Company pension scheme ~ Private healthcare ~ Life assurance ~ Paid Microsoft training and certifications ~ Regular salary reviews ~ Clear progression into 3rd Line, Infrastructure or Cloud Engineering ~ Free onsite parking ~ Company social events ~ Employee wellbeing support To apply for the 2nd Line IT Support Engineer position, please submit your CV for immediate consideration. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
