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- Tasks: Provide 1st/2nd line IT support and visit client sites for hands-on assistance.
- Company: Join a growing Managed Service Provider with a focus on customer service.
- Benefits: Full-time role with mileage expenses, ongoing training, and development opportunities.
- Other info: Dynamic role with travel and a chance to grow your technical skills.
- Why this job: Make a real difference by supporting diverse clients and enhancing their tech experience.
- Qualifications: Solid 1st/2nd line IT support experience and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
A growing Managed Service Provider is looking for an IT Support Engineer to join their technical team, supporting a range of multi-site customers across the region.
This role would suit someone with solid 1st / 2nd line experience who enjoys a mix of remote support, site visits and hands-on technical work. You'll support end users, maintain client infrastructure, and play a key role in delivering a high level of customer service.
Key Responsibilities- Provide 1st / 2nd line support across hardware, software and user issues
- Visit customer sites for scheduled support, installs and issue resolution
- Support users face-to-face with desktop, laptop and peripheral issues
- Assist in supporting servers, backups and core network infrastructure
- Manage Active Directory user accounts, permissions and password resets
- Support Microsoft 365 including Outlook, Teams and SharePoint basics
- Help maintain Wi-Fi, printers, switches and connectivity services
Previous experience in a 1st / 2nd line IT support role is required. MSP or multi-site support experience is highly desirable. A full UK driving licence and willingness to travel between sites is necessary.
Mileage / travel expenses will be covered, and ongoing training and development will be provided.
IT Support Engineer / Multi-Site Support Technician in Hemel Hempstead employer: Oscar Technology
Contact Detail:
Oscar Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer / Multi-Site Support Technician in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT support. This gives potential employers a taste of what you can bring to the table beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle customer complaints. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application.
We think you need these skills to ace IT Support Engineer / Multi-Site Support Technician in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 1st and 2nd line support experience. We want to see how your skills match the role, so don’t be shy about showcasing your technical know-how and customer service abilities!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT Support Engineer role. Share specific examples of your past experiences that relate to the job description.
Show Off Your Technical Skills: We’re looking for someone who knows their way around Windows 10/11, Microsoft 365, and networking fundamentals. Make sure to mention any relevant certifications or training you've completed in these areas!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Oscar Technology
✨Know Your Tech Inside Out
Make sure you brush up on your 1st and 2nd line support skills. Familiarise yourself with common hardware and software issues, especially those related to Windows 10/11 and Microsoft 365. Being able to confidently discuss troubleshooting steps will impress the interviewers.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues effectively or went above and beyond for a user.
✨Demonstrate Your Problem-Solving Ability
Prepare to discuss how you approach problem-solving, especially in a multi-site environment. You might be asked to walk through a scenario where you had to troubleshoot an issue remotely versus on-site. Highlight your thought process and any tools you use.
✨Be Ready to Talk About Your Experience
Have clear examples from your previous roles that showcase your experience with Active Directory, networking fundamentals, and infrastructure support. Be specific about your contributions and the impact they had on the team or clients.