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- Tasks: Provide 1st/2nd line IT support and troubleshoot issues for clients.
- Company: Join a dynamic Managed Service Provider in East London focused on your career growth.
- Benefits: Enjoy competitive salary, structured training, and exposure to cutting-edge technologies.
- Why this job: Be part of a supportive culture with clear paths for progression and skill development.
- Qualifications: 12 months experience in helpdesk roles and strong knowledge of Windows environments required.
- Other info: Work for a Microsoft Gold Partner committed to investing in your future.
The predicted salary is between 24000 - 32000 £ per year.
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IT Support Technician / Helpdesk Support Analyst
Location: East London
Job Type: Full-time, Permanent
Salary: £24,000 – £32,000 per annum
Join a Leading MSP & IT Consultancy | Career Growth Guaranteed
Calling all IT Support Technicians!
We have an unmissable opportunity for a driven and ambitious IT Support Technician / Helpdesk Support Analyst to join a forward-thinking, dynamic Managed Service Provider (MSP) and IT Consultancy based in East London.
This is your chance to be part of a company that\’s committed to investing in your future. With regular salary reviews, training support, and a clear path to career progression, you\’ll never feel like you\’re standing still.
What You\’ll Be Doing:
As a Helpdesk Support Analyst, you\’ll deliver responsive and professional IT and hosting support to clients via telephone, remote tools, and occasionally onsite. Expect a varied and hands-on role with real room to grow.
- Provide 1st/2nd line IT support to external clients
- Manage PC/Mac builds, installations, and configurations
- Troubleshoot Windows 10 & 11 and Microsoft Office applications
- Administer Windows Server (Active Directory, DHCP, DNS, Group Policy)
- Perform basic Microsoft admin tasks – user setup, licensing, and security
- Manage workload effectively, prioritising tickets with attention to detail
What We\’re Looking For:
- 12 months experience in a helpdesk or support role, ideally within an MSP or IT consultancy
- Strong knowledge of Windows desktop and server environments
- Proficiency in Microsoft and general user support
- Excellent communication and client-facing skills
- A self-starter with strong troubleshooting and time-management skills
- Eligibility to work in the UK is essential
What You\’ll Get in Return:
- Competitive salary from £24,000 – £32,000 depending on experience
- Structured training plans and career progression opportunities
- Exposure to the latest tools and technologies
- Work for a Microsoft Gold Partner with a strong culture of internal development
Keywords: IT Support, Helpdesk, Service Desk, Windows Server, Microsoft, Active Directory, Networking, TCP/IP, Citrix, VMware, Group Policy, DHCP, DNS, Cloud, Hosting, MSP
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
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Helpdesk Support Analyst employer: Oscar Technology
Contact Detail:
Oscar Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and Microsoft Office applications. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your troubleshooting skills by thinking of specific examples where you've resolved IT issues effectively. This will help you stand out as a self-starter who can manage workload and prioritise tasks efficiently.
✨Tip Number 3
Practice your communication skills, especially in a client-facing context. Being able to explain technical concepts in simple terms will be crucial when providing support to clients, so consider role-playing scenarios with a friend or family member.
✨Tip Number 4
Research the company culture of the Managed Service Provider you're applying to. Understanding their commitment to training and career progression will allow you to tailor your responses in the interview, showing that you're aligned with their values and eager to grow within the organisation.
We think you need these skills to ace Helpdesk Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and helpdesk roles. Emphasise your knowledge of Windows desktop and server environments, as well as any specific tools or technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your desire to grow within the company. Mention specific skills that align with the job requirements, such as troubleshooting abilities and client-facing communication skills.
Highlight Relevant Experience: In your application, clearly outline your 12 months of experience in a helpdesk or support role. Provide examples of how you've successfully managed tickets, provided user support, and handled installations or configurations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Helpdesk Support Analyst role.
How to prepare for a job interview at Oscar Technology
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows desktop and server environments. Highlight specific instances where you've successfully troubleshot issues or managed installations, as this will demonstrate your hands-on expertise.
✨Communicate Clearly
Since the role involves client-facing interactions, practice explaining technical concepts in simple terms. This will show that you can effectively communicate with clients who may not have a technical background.
✨Demonstrate Problem-Solving Abilities
Prepare for scenario-based questions where you might need to troubleshoot a common IT issue. Think through your problem-solving process and be ready to articulate it clearly during the interview.
✨Express Your Ambition for Growth
The company values career progression, so share your long-term goals and how you see yourself growing within the organisation. This shows that you're not just looking for a job, but a place to build your career.
