IT Support Analyst
Location: Doncaster
Type: Permanent
We're recruiting an IT Support Analyst to join an established internal IT team. This is a varied, user-facing role supporting colleagues with day-to-day technical issues, service requests and device setup across multiple sites.
You'll be the first point of contact for IT support, taking ownership of tickets from initial diagnosis through to resolution or escalation. It's a good opportunity for someone with service desk experience who enjoys troubleshooting, helping users and developing their technical skills.
What you'll be doing
- Responding to IT incidents and service requests by phone, email and through the ticketing system
- Troubleshooting Windows devices, Microsoft 365 applications, email and common software issues
- Managing user accounts and permissions in Active Directory and Microsoft 365
- Configuring and deploying laptops, desktops, mobile devices and printers
- Installing software and supporting device updates
- Keeping tickets and technical documentation accurate and up to date
- Spotting recurring issues and working with the wider IT team on lasting fixes
- Providing occasional on-site support at other locations
What we're looking for
- Experience in a service desk, desktop support or IT support role
- Good working knowledge of Windows and Microsoft 365
- Exposure to Active Directory user administrationConfidence troubleshooting hardware, software and access issues
- Familiarity with a ticketing system
- Clear communication skills and a helpful approach to supporting users
- A full UK driving licence and willingness to travel to other sites when needed
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IT Support Engineer in Doncaster employer: Oscar Technology
Join a leading engineering team that values innovation and collaboration, where your skills as a Software Developer (Java/C++) will contribute to high-performance backend solutions in secure government and defence environments. With a strong focus on employee growth, we offer opportunities for continuous learning and development, alongside a supportive work culture that encourages technical excellence and teamwork. Located in the heart of the UK, this role not only provides competitive salaries but also the chance to work on meaningful projects that make a real impact.
