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For Companies At a Glance
- Tasks: Provide advanced technical support and manage escalated issues for clients.
- Company: Join a leading retailer in Bolton, known for excellent service and rapid growth.
- Benefits: Enjoy a competitive salary and the chance to work onsite with a dynamic team.
- Why this job: Be part of exciting IT projects and enhance your skills in a fast-paced environment.
- Qualifications: 5+ years in 3rd line support; expertise in O365, PowerShell, Azure, and VMware required.
- Other info: This role offers a great opportunity for career advancement in a supportive culture.
The predicted salary is between 28000 - 32000 £ per year.
Job Description
3rd Line Support Engineer (O365, PowerShell, ITIL, Azure, VMware) – Bolton- £35,000 – £40,000
Bolton – 5 days onsite
Company
I'm partnered with a leading retailer based in Bolton, who is experiencing rapid growth and is seeking a talented 3rd Line Support Engineer to join the dynamic team. As a company, they take pride on delivering excellent service & IT with a national client network, which puts them in a really good spot financially.
Role
As a 3rd Line Support Engineer, you will play a crucial role in providing advanced technical support and solutions. This role involves managing escalated technical issues, collaborating with other support levels, and actively participating in IT projects. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to thrive in a fast-paced and client-focused environment.
Responsibilities
- Manage and resolve escalated technical issues from clients in a timely and efficient manner.
- Collaborate with 2nd line support teams to ensure a seamless support experience for clients.
- Participate in the planning, implementation, and maintenance of IT projects.
- Provide expertise in areas such as server administration, network troubleshooting, and system optimization.
- Proactively identify and address potential issues to prevent service disruptions.
- Document support processes and contribute to the knowledge base for continuous improvement.
Qualifications
- Minimum of 5 years of experience in a 3rd line support or similar technical role.
- Proficient in server administration, network infrastructure, and troubleshooting.
- Solid understanding of Windows Scripting (PowerShell)
- Experience with O365, Exchange, Azure, Advanced VMware (vCenter/vSphere).
- Relevant certifications (e.g., ITIL V4, Azure Fundamentals) preferred.
- Excellent communication and interpersonal skills.
Apply Now!
If you're looking for the next step in your career and have a skill set which consists of Office 365, Windows Server, Azure, Networking, VMware & Projects then waste no time and apply for this role immediately.
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
3rd Line Support Engineer employer: Oscar Technology
Contact Detail:
Oscar Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as O365, PowerShell, and Azure. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach.
✨Tip Number 3
Prepare for technical interviews by brushing up on common troubleshooting scenarios related to server administration and network issues. Being able to demonstrate your problem-solving skills in real-time can make a strong impression.
✨Tip Number 4
Showcase your soft skills, especially communication and teamwork, during any interactions with the hiring team. As a 3rd Line Support Engineer, your ability to collaborate effectively is just as important as your technical expertise.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 3rd line support, particularly with O365, PowerShell, Azure, and VMware. Use specific examples to demonstrate your problem-solving skills and technical expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to thrive in a fast-paced environment. Mention how your background aligns with the responsibilities outlined in the job description.
Highlight Relevant Certifications: If you have certifications like ITIL V4 or Azure Fundamentals, make sure to mention them prominently in your application. This can set you apart from other candidates.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with clients or team members in previous positions.
How to prepare for a job interview at Oscar Technology
✨Showcase Your Technical Skills
Be prepared to discuss your experience with O365, PowerShell, Azure, and VMware in detail. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your technical expertise.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about how you handle escalated technical issues. Prepare examples of past situations where you successfully identified and resolved complex problems, showcasing your analytical thinking and troubleshooting skills.
✨Emphasise Team Collaboration
Since the role involves working closely with 2nd line support teams, be ready to discuss your experience in collaborative environments. Share examples of how you've worked with others to ensure seamless support and project implementation.
✨Prepare Questions About the Company
Research the company and its growth trajectory. Prepare insightful questions that show your interest in their operations and culture, which can help you stand out as a candidate who is genuinely invested in the role.
