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- Tasks: Join us as a 3rd Line Support Engineer, resolving IT issues and ensuring smooth operations.
- Company: Oscar Technology partners with a leading MSP in Stratford-Upon-Avon, offering dynamic tech solutions.
- Benefits: Enjoy perks like fitness discounts, health reimbursement, electric vehicle leasing, and professional development.
- Why this job: Be part of a supportive team, enhance your skills, and make a real impact in tech.
- Qualifications: Bring your knowledge of hardware, operating systems, networking, and strong communication skills.
- Other info: This role offers a competitive salary and opportunities for growth in a thriving environment.
The predicted salary is between 34000 - 51000 £ per year.
Oscar Technology has partnered with a leading MSP near Stratford-Upon-Avon to recruit for a skilled 3rd Line Support Engineer to join their team.
As a 3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems.
Responsibilities Include:
- Monitoring & dealing with issues raised in the logging system and directly through the phone.
- Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
- Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
- Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
- Assist with data retrieval, backup management - either onsite or cloud based.
- Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
Essential Skills:
- Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
- Knowledge with virtualization technologies such as VMware and Hyper-V.
- Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
- Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
- Knowledge of Active Directory and user account management.
- Familiarity with server administration demands such as user management, file shares and security.
- Strong communication and interpersonal skills.
Benefits:
- Access to a comprehensive perk's platform, featuring discounts on fitness memberships, dining, shopping, and more.
- Health reimbursement plan.
- Electric vehicle leasing program.
- Complimentary parking.
- Numerous training and professional development opportunities.
3rd Line Support Engineer employer: Oscar Technology
Contact Detail:
Oscar Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VMware, Hyper-V, and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Brush up on your networking knowledge, especially TCP/IP, DHCP, DNS, and VPN. You might be asked to solve a networking issue or explain how you would approach troubleshooting in this area, so being prepared can give you an edge.
✨Tip Number 3
Prepare examples of past experiences where you've successfully resolved complex IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, as this will help you convey your problem-solving skills effectively.
✨Tip Number 4
Showcase your communication skills by practicing how you would explain technical concepts to non-technical users. This is crucial for a 3rd Line Support Engineer, as you'll need to ensure user satisfaction while resolving their issues.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the 3rd Line Support Engineer role. Focus on your knowledge of operating systems, networking concepts, and any experience with virtualization technologies.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your problem-solving abilities. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Technical Skills: In your application, emphasise your familiarity with Microsoft 365, Active Directory, and server administration. These are crucial for the role and should be clearly stated in your documents.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a technical role.
How to prepare for a job interview at Oscar Technology
✨Showcase Your Technical Skills
Make sure to highlight your extensive knowledge of desktop and laptop hardware, operating systems, and software applications during the interview. Be prepared to discuss specific examples of how you've resolved technical issues in the past.
✨Demonstrate Problem-Solving Abilities
As a 3rd Line Support Engineer, you'll need strong troubleshooting skills. Prepare to walk through your thought process when faced with a technical problem, showcasing your ability to think critically and resolve issues efficiently.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining complex technical concepts in simple terms, as you may need to interact with non-technical users. This will demonstrate your interpersonal skills and ability to work well within a team.
✨Familiarise Yourself with Company Policies
Before the interview, review the company's IT policies, procedures, and security standards. Being knowledgeable about these aspects will show your commitment to adhering to best practices and your understanding of the company's operational framework.
