At a Glance
- Tasks: Provide top-notch 3rd line support and deliver exciting infrastructure projects.
- Company: Join a leading MSP in Staffordshire with a vibrant team culture.
- Benefits: Competitive salary, career growth, and a chance to work with cutting-edge tech.
- Other info: Dynamic work environment with opportunities for professional development.
- Why this job: Make a real impact by solving complex IT issues and enhancing user satisfaction.
- Qualifications: Strong knowledge of hardware, software, and networking concepts required.
The predicted salary is between 40000 - 50000 € per year.
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.
Oscar Technology has partnered with a leading MSP in Staffordshire to recruit for a skilled 3rd Line Support Engineer to join their team.
As a 3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk and project services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems.
Responsibilities Include:
- Monitoring & dealing with issues raised in the logging system and directly through the phone.
- Delivery of infrastructure projects, from initial stages through to implementation and handover.
- Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
- Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
- Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
- Assist with data retrieval, backup management - either onsite or cloud based.
- Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
Essential Skills:
- Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
- Knowledge with virtualization technologies such as VMware and Hyper-V, Citrix.
- Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
- Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
- Knowledge of Active Directory and user account management.
- Familiarity with server administration demands such as user management, file shares and security.
- Strong communication and interpersonal skills.
3rd Line Support Engineer employer: Oscar Technology
At Oscar Technology, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a 3rd Line Support Engineer in Stoke-on-Trent, you will benefit from competitive salaries, ongoing professional development opportunities, and a supportive team environment that values your contributions. Join us to be part of a leading MSP where your skills will be recognised and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local tech meetups, or join online forums. The more people you know, the better your chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in areas like virtualization technologies and networking concepts.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to 3rd line support. Brush up on troubleshooting scenarios and be ready to discuss your experience with operating systems and software applications.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Support Engineer role. Highlight your experience with desktop and laptop hardware, operating systems, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Show Off Your Skills:Don’t just list your skills; give examples of how you’ve used them in real situations. Whether it’s troubleshooting issues or managing user accounts, we love to see practical applications of your knowledge. This helps us understand how you can contribute to our team.
Keep It Professional:While we appreciate a friendly tone, make sure your application is professional. Use clear language and check for typos or grammatical errors. A polished application shows us that you care about the details, which is crucial in our line of work.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It streamlines the process for us and ensures your application gets to the right people. Plus, it’s super easy to do!
How to prepare for a job interview at Oscar Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop and laptop hardware, operating systems, and software applications. Be ready to discuss your experience with Windows, Mac OS, Linux, and any virtualization technologies like VMware or Hyper-V. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
As a 3rd Line Support Engineer, you'll be expected to resolve complex issues. Prepare some examples of past incidents you've handled, focusing on your troubleshooting process and how you ensured user satisfaction. This will demonstrate your ability to think critically and act decisively under pressure.
✨Familiarise Yourself with Networking Concepts
Since networking knowledge is crucial for this role, make sure you can explain key concepts like TCP/IP, DHCP, DNS, and VPN. You might even want to prepare a few scenarios where you successfully resolved networking issues, as this will show your practical understanding of these concepts.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, especially when discussing technical topics. Remember, the interviewers will be looking for someone who can effectively communicate with both technical and non-technical team members.
