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- Tasks: Provide top-notch 3rd line support and resolve IT issues for customers.
- Company: Leading MSP in Birmingham with a focus on teamwork and innovation.
- Benefits: Great perks, health reimbursement, electric vehicle leasing, and professional development.
- Other info: Opportunities for training and career growth in a supportive environment.
- Why this job: Join a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: Strong knowledge of hardware, operating systems, and networking concepts.
The predicted salary is between 30000 - 45000 £ per year.
Oscar Technology has partnered with a leading MSP in Birmingham to recruit for a skilled 3rd Line Support Engineer to join their team.
As a 3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems.
Responsibilities Include:
- Monitoring & dealing with issues raised in the logging system and directly through the phone.
- Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
- Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
- Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
- Assist with data retrieval, backup management - either onsite or cloud based.
- Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
Essential Skills:
- Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
- Knowledge with virtualization technologies such as VMware and Hyper-V.
- Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
- Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
- Knowledge of Active Directory and user account management.
- Familiarity with server administration demands such as user management, file shares and security.
- Strong communication and interpersonal skills.
Benefits:
- Access to a comprehensive perk's platform, featuring discounts on fitness memberships, dining, shopping, and more.
- Health reimbursement plan.
- Electric vehicle leasing program.
- Complimentary parking.
- Numerous training and professional development opportunities.
3rd Line Support Engineer employer: Oscar Technology
Contact Detail:
Oscar Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local tech meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in areas like virtualization technologies and networking concepts.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to 3rd line support. Practice explaining your troubleshooting process for issues linked to Microsoft 365 or Active Directory – clarity is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line Support Engineer role. Highlight your experience with desktop and laptop hardware, operating systems, and any relevant certifications. We want to see how your skills match what we're looking for!
Show Off Your Skills: In your cover letter, don’t just list your skills—show us how you've used them in real situations. Talk about specific incidents where you provided 3rd line support or resolved complex IT issues. This helps us see your problem-solving abilities in action.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for easy reading and make sure to proofread for any typos or errors. We appreciate a well-organised application that reflects your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Oscar Technology
✨Know Your Tech Inside Out
As a 3rd Line Support Engineer, you’ll need to demonstrate your extensive knowledge of desktop and laptop hardware, operating systems, and software applications. Brush up on your understanding of Windows, Mac OS, Linux, and especially Microsoft 365 troubleshooting. Be ready to discuss specific scenarios where you've resolved complex issues.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled IT incidents in the past. Think about times when you had to deal with networking concepts like TCP/IP or DHCP. Highlight your approach to resolving these issues and how you ensured user satisfaction. This will show that you can think on your feet and handle pressure.
✨Familiarise Yourself with Virtualisation and Security
Since knowledge of VMware and Hyper-V is essential, make sure you can discuss your experience with these technologies. Also, brush up on IT policies and security standards, as you'll need to confirm that these are being adhered to in your role. Being able to articulate this knowledge will set you apart.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy. During the interview, maintain eye contact, listen actively, and engage with your interviewer to demonstrate your interpersonal skills.