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For Companies At a Glance
- Tasks: Provide 3rd line support, resolve IT issues, and maintain systems.
- Company: Join a leading Managed Service Provider near Solihull.
- Benefits: Competitive salary of £45,000-£50,000 and opportunities for growth.
- Why this job: Be part of a dynamic team and enhance your tech skills in a supportive environment.
- Qualifications: Strong knowledge of hardware, operating systems, networking, and troubleshooting required.
- Other info: Ideal for tech enthusiasts looking to make an impact in IT support.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
3rd Line Support Engineer | Birmingham | £45,000-£50,000
Oscar Technology has partnered with a leading MSP near Solihull to recruit for a skilled 3rd Line Support Engineer to join their team.
Job Description
As a 3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems.
Responsibilities Include:
- Monitoring & dealing with issues raised in the logging system and directly through the phone.
- Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
- Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
- Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
- Assist with data retrieval, backup management – either onsite or cloud based.
- Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
Essential Skills:
- Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
- Knowledge with virtualization technologies such as VMware and Hyper-V, Citrix.
- Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
- Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
- Knowledge of Active Directory and user account management.
- Familiarity with server administration demands such as user management, file shares and security.
- Strong communication and interpersonal skills.
3rd Line Support Engineer | Birmingham | £45,000-£50,000
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
3rd Line Support Engineer employer: Oscar Technology
Contact Detail:
Oscar Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VMware, Hyper-V, and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Brush up on your networking knowledge, especially TCP/IP, DHCP, and DNS. You might be asked to solve hypothetical networking issues, so being prepared to explain your thought process can set you apart from other candidates.
✨Tip Number 3
Prepare examples of past experiences where you've successfully resolved complex IT incidents. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your problem-solving skills and technical expertise.
✨Tip Number 4
Since communication is key in this role, practice articulating technical concepts in a way that non-technical stakeholders can understand. This will help you demonstrate your interpersonal skills during the interview process.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop and laptop hardware, operating systems, and virtualization technologies. Use specific examples that demonstrate your skills in troubleshooting and resolving IT incidents.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your familiarity with networking concepts and your ability to work closely with teams to ensure smooth operations.
Showcase Relevant Skills: Clearly outline your knowledge of Microsoft 365, Active Directory, and server administration in your application. This will help you stand out as a candidate who meets the essential skills required for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a 3rd Line Support Engineer.
How to prepare for a job interview at Oscar Technology
✨Showcase Your Technical Skills
Be prepared to discuss your extensive knowledge of desktop and laptop hardware, operating systems, and software applications. Highlight specific experiences where you've successfully resolved complex IT incidents, as this will demonstrate your capability for the 3rd Line Support Engineer role.
✨Familiarise Yourself with Virtualisation Technologies
Since knowledge of VMware, Hyper-V, and Citrix is essential, make sure you can talk about your experience with these technologies. Consider preparing examples of how you've used them in past roles to solve problems or improve efficiency.
✨Understand Networking Concepts
Brush up on your understanding of networking concepts like TCP/IP, DHCP, DNS, and VPN. Be ready to explain how you've applied this knowledge in real-world scenarios, as it will be crucial for the role.
✨Demonstrate Strong Communication Skills
As a 3rd Line Support Engineer, you'll need to communicate effectively with both technical and non-technical users. Practice explaining complex technical issues in simple terms, and be prepared to showcase your interpersonal skills during the interview.
