Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle complex IT escalations and deliver infrastructure projects for diverse clients.
- Company: Join a reputable Managed Service Provider in Berkshire, known for high-quality IT solutions.
- Benefits: Enjoy hybrid working, career progression, paid certifications, and 25 days holiday plus bank holidays.
- Why this job: Step into a senior role with variety, responsibility, and the chance to mentor junior engineers.
- Qualifications: 3 years of IT support experience, strong Microsoft knowledge, and customer-focused troubleshooting skills required.
- Other info: A full UK driving license is needed for occasional client site visits.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
Are you an experienced IT Engineer with a solid foundation in 2nd/3rd Line support and exposure to MSP environments? Looking to step up into a senior technical role with real variety, responsibility, and flexibility? This could be your next move.
We\’re a well-established Managed Service Provider based in Berkshire, delivering reliable, high-quality IT solutions to a growing portfolio of clients. We\’re looking for a capable and motivated 3rd Line Engineer to join our team and handle complex escalations, project delivery, and infrastructure improvements – both remotely and on-site.
The Role:
- Act as an escalation point for 2nd Line and Service Desk teams across a variety of technologies
- Deliver infrastructure projects such as server migrations, OS deployments, networking upgrades, and cloud implementations
- Troubleshoot and maintain environments across Windows Server, Microsoft 365, Azure, Hyper-V/VMware, networking, and security
- Work directly with clients and internal teams to ensure technical issues are resolved efficiently and projects are delivered to a high standard
- Mentor junior engineers and support ongoing service improvement
What We\’re Looking For:
- 3 years of hands-on IT support experience, including 2nd and 3rd Line responsibilities
- Some MSP experience – enough to understand the pace, variety, and customer focus involved
- Strong knowledge of Microsoft ecosystems: Windows Server, Active Directory, Microsoft 365, and Azure
- Virtualization experience (Hyper-V and/or VMware)
- Solid understanding of networking: firewalls, switching, routing, VPNs
- A customer-first attitude with excellent troubleshooting and communication skills
- A full UK driving license (occasional client site visits may be required)
What\’s on Offer:
- Hybrid working – flexible split between home, office (Berkshire), and client visits
- Career progression opportunities within a growing MSP
- Paid certifications, internal training, and development plans
- 25 days holiday + bank holidays, pension scheme, and other perks
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
#J-18808-Ljbffr
3rd line engineer (MSP) employer: Oscar Technology
Contact Detail:
Oscar Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd line engineer (MSP)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Microsoft 365, and Azure. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have in a Managed Service Provider (MSP) environment. Be prepared to share examples of how you've handled complex escalations or delivered infrastructure projects, as this will show that you understand the pace and customer focus required in this role.
✨Tip Number 3
Prepare to discuss your mentoring experience with junior engineers. This is a key aspect of the role, so having specific examples of how you've supported others in their development will set you apart from other candidates.
✨Tip Number 4
Make sure to convey your customer-first attitude during interviews. Share stories that illustrate your troubleshooting skills and how you've effectively communicated with clients to resolve issues, as this aligns perfectly with the expectations of the position.
We think you need these skills to ace 3rd line engineer (MSP)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd and 3rd Line support, particularly within an MSP environment. Emphasise relevant skills such as troubleshooting, project delivery, and your knowledge of Microsoft ecosystems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your customer-first attitude. Mention specific projects or experiences that demonstrate your ability to handle complex escalations and mentor junior engineers.
Highlight Relevant Certifications: If you have any certifications related to Microsoft technologies, networking, or virtualization, make sure to include them. This will strengthen your application and show your commitment to professional development.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Oscar Technology
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with technologies like Windows Server, Microsoft 365, and Azure. Highlight specific projects you've worked on, especially those involving server migrations or cloud implementations.
✨Demonstrate Customer-Focused Mindset
Since the role involves direct client interaction, share examples of how you've effectively resolved technical issues for clients in the past. Emphasise your communication skills and ability to maintain a customer-first attitude.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about complex escalations you've handled and be ready to explain your thought process and the steps you took to resolve the issues.
✨Express Your Mentorship Experience
If you've mentored junior engineers before, make sure to mention this during the interview. Discuss how you supported their development and contributed to service improvements, as this aligns with the responsibilities of the role.
