Job Description
?? 2nd Line Support Engineer - MSP?? North London | ?? 5 Days On-Site | ?? Up to £35,000
Are you a skilled 2nd Line Engineer ready to thrive in a fast-paced MSP environment? We're looking for a tech-savvy, client-focused professional to join our growing team in North London.
About the Role:You'll be the go-to for escalated technical issues, providing hands-on support across a wide range of technologies. As part of a tight-knit IT team, you'll work on everything from desktop troubleshooting to server, network, and cloud support-helping clients stay secure and connected.
What You'll Do:Handle 2nd line support tickets for a diverse client base
Diagnose and resolve hardware/software/network issues
Support Microsoft 365, Azure AD, Windows 10/11, and basic networking
Configure devices, user accounts, and security permissions
Liaise with vendors and escalate complex issues where needed
Deliver excellent customer service, both remotely and on-site
3 - 5 years' experience in a 2nd line or strong 1st line role (MSP background ideal)
Good knowledge of Microsoft 365, Active Directory, Windows OS
Experience with basic networking (DNS, DHCP, firewalls)
Strong communication skills and a proactive, can-do mindset
A full UK driving license (preferred, not essential)
Work with cutting-edge tech and grow your skillset
Tight-knit, supportive team environment
Opportunity for progression within a growing MSP
Up to £35,000 salary
5 days a week in a modern North London office
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2nd Line MSP / On-Site / 35K in London employer: Oscar Technology
Join a dynamic and supportive team in North London as a 2nd Line Support Engineer, where you'll have the opportunity to work with cutting-edge technology and enhance your skills in a fast-paced MSP environment. With a focus on employee growth and progression, we offer a competitive salary of up to £35,000 and a collaborative work culture that values excellent customer service and technical expertise. Experience the benefits of working in a modern office setting, surrounded by a tight-knit team dedicated to helping clients stay secure and connected.
