2nd Line Engineer MSP - Hybrid

2nd Line Engineer (MSP) – Hybrid

We're on the lookout for a 2nd Line Support Engineer to join a fast-paced, client-focused IT Solutions & Managed Service Provider (MSP). You'll be the go-to person for technical issues, working across a variety of environments to keep systems running smoothly and clients happy.

In this role, you'll support a broad mix of SME customers, providing remote and occasional on-site support across desktop, server, networking, and cloud platforms. Every day is different – from troubleshooting complex issues to assisting with project rollouts and system upgrades.

You'll need a solid foundation in Microsoft technologies (Windows Server, Azure, M365), networking fundamentals (DNS, DHCP, firewalls), and experience in a customer-facing role where communication is key.

Key Responsibilities:

• Handle escalations and 2nd line support tickets through the service desk

• Troubleshoot and resolve issues across Windows, Office 365, Azure, networks, and cloud platforms

• Assist with project work such as migrations, deployments, and upgrades

• Maintain detailed documentation and ensure SLA targets are met

• Deliver excellent service with a proactive and consultative approach

Requirements:Previous MSP experience is essential, with strong problem-solving skills and the ability to thrive in a high-energy, multi-client environment.

Salary in the region £30-40K depending on experience

2nd Line Engineer (MSP) – Hybrid

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