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For Companies At a Glance
- Tasks: Support technical issues and ensure systems run smoothly for clients.
- Company: Join a fast-paced tech company in Cambridge, known for innovation.
- Benefits: Enjoy hybrid work options and a competitive salary of £35-45K.
- Why this job: Every day brings new challenges and opportunities to grow your skills.
- Qualifications: Solid knowledge of Microsoft technologies and networking fundamentals required.
- Other info: Be the go-to person for troubleshooting and project support.
The predicted salary is between 28000 - 42000 £ per year.
Job Description
2nd/3rd Line Engineer – Cambridge / Hybrid
We're on the lookout for a 2nd / 3rd Line Support Engineer to join a fast-paced, technology company in Cambridge. You'll be the go-to person for technical issues, working across a variety of environments to keep systems running smoothly and clients happy.
In this role, you'll support a broad mix of colleague, providing remote and occasional on-site support across desktop, server, networking, and cloud platforms. Every day is different – from troubleshooting complex issues to assisting with project rollouts and system upgrades.
You'll need a solid foundation in Microsoft technologies (Windows Server, Azure, M365), networking fundamentals (DNS, DHCP, firewalls), and experience in a customer-facing role where communication is key.
Key Responsibilities:
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Handle escalations and 2nd line support tickets through the service desk
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Troubleshoot and resolve issues across Windows, Office 365, Azure, networks, and cloud platforms
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Assist with project work such as migrations, deployments, and upgrades
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Maintain detailed documentation and ensure SLA targets are met
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Deliver excellent service with a proactive and consultative approach
Salary in the region £35-45K depending on experience
2nd/3rd Line Engineer – Cambridge / Hybrid
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
2nd/3rd Line Engineer - Hybrid employer: Oscar Technology
Contact Detail:
Oscar Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line Engineer - Hybrid
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Azure, and M365. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Brush up on your networking fundamentals, especially DNS, DHCP, and firewalls. Being able to demonstrate your understanding of these concepts during an interview will show that you're well-prepared for the role.
✨Tip Number 3
Prepare for scenario-based questions that focus on troubleshooting and customer service. Think of examples from your past experiences where you successfully resolved technical issues while maintaining excellent communication with clients.
✨Tip Number 4
Research the company culture and values of StudySmarter. Tailoring your responses to align with their mission and demonstrating your enthusiasm for their work can make a positive impression during the interview process.
We think you need these skills to ace 2nd/3rd Line Engineer - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd and 3rd line support, particularly with Microsoft technologies like Windows Server, Azure, and M365. Use specific examples to demonstrate your troubleshooting skills and customer-facing experience.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your familiarity with networking fundamentals and your proactive approach to problem-solving. This is your chance to showcase your communication skills.
Highlight Technical Skills: Clearly list your technical skills related to the job description, such as experience with DNS, DHCP, firewalls, and cloud platforms. Use bullet points for clarity and ensure they align with the requirements of the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at Oscar Technology
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft technologies, networking fundamentals, and cloud platforms. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability for the role.
✨Emphasise Communication Skills
Since this role involves a customer-facing aspect, it's crucial to showcase your communication skills. Prepare to discuss how you've effectively communicated complex technical information to non-technical colleagues or clients.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about challenging technical problems you've encountered. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showing how you approached and resolved these issues.
✨Prepare Questions About the Role
Having insightful questions ready shows your interest in the position and the company. Ask about the team dynamics, the types of projects you'll be involved in, or how success is measured in this role.
