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- Tasks: Provide first and second-line support for Mac and Windows systems.
- Company: Join a dynamic IT team at Oscar Associates in Hull.
- Benefits: Salary between £24-27K plus great benefits.
- Why this job: Be the go-to tech guru and help others stay productive.
- Qualifications: Enthusiastic about IT with troubleshooting skills.
- Other info: On-site role with opportunities for growth and learning.
The predicted salary is between 24000 - 27000 £ per year.
We are seeking an enthusiastic and skilled IT Support Specialist to join our team. This role is central to ensuring our staff can work seamlessly across both Mac and Windows environments. You will be the first point of contact for day-to-day technical issues, troubleshooting, and providing guidance to help our team stay productive.
Responsibilities
- Provide first and second-line technical support for both Mac and Windows systems.
- Working as part of the IT team, based in the Hull office (5 days a week on-site).
- Apple macOS, Software and Hardware support.
- Install, configure, and maintain hardware and software.
- Troubleshoot and resolve issues related to networking, printers, and peripheral devices.
- Support users with Office, email, and other core business applications.
- Maintain accurate records of issues, solutions, and asset inventory.
- Ensure systems are updated and compliant with security protocols.
- Assist with onboarding new staff, including setting up accounts and devices.
Salary in the region £24-27K (DOE) + benefits.
1st / 2nd Line Support - Mac / Windows employer: Oscar Technology
Contact Detail:
Oscar Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line Support - Mac / Windows
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work with Mac and Windows systems. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions related to both macOS and Windows. We recommend practising troubleshooting scenarios so you can showcase your problem-solving skills when it counts.
✨Tip Number 3
Don’t forget to highlight your soft skills! As a 1st/2nd Line Support Specialist, communication is key. Show how you can explain tech issues in simple terms and keep users calm during stressful situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 1st / 2nd Line Support - Mac / Windows
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with both Mac and Windows systems. We want to see how you've tackled technical issues in the past, so don’t hold back on those examples!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about this role and how your skills can help our team. Keep it friendly and professional – we love a bit of personality!
Show Off Your Troubleshooting Skills: In your application, mention specific instances where you’ve resolved technical issues. We’re looking for problem solvers, so share those success stories that demonstrate your expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Oscar Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Mac and Windows systems. Be ready to discuss common issues and troubleshooting steps, as well as any specific software or hardware you've worked with. This will show that you're not just familiar with the systems but can also handle real-world problems.
✨Practice Problem-Solving Scenarios
Prepare for situational questions by thinking through how you would approach various technical issues. For example, how would you troubleshoot a printer that won’t connect? Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Show Off Your Communication Skills
As a support specialist, you'll need to explain technical concepts to non-technical users. Practice explaining common issues in simple terms. This will demonstrate your ability to communicate effectively, which is crucial for this role.
✨Be Ready to Discuss Teamwork
Since you'll be working as part of an IT team, be prepared to talk about your experience collaborating with others. Share examples of how you've contributed to team success or helped colleagues solve problems, highlighting your enthusiasm for teamwork.
