Senior 2nd Line Support Analyst | HybridAbout the Role
We're recruiting a Senior 2nd Line IT Support Engineer for a large UK enterprise. This is a hands-on technical role supporting a large user environment, resolving escalated issues and contributing to IT projects and improvements.
There are no managerial responsibilities - the focus is on technical troubleshooting, ownership and development towards 3rd Line, Infrastructure, Networking or Cloud.
Responsibilities
- Provide advanced 2nd line support and resolve escalated tickets within SLAs
- Troubleshoot Windows, Microsoft 365, Active Directory and endpoint issues
- Support Intune, Azure/Entra ID, Exchange, Teams and SharePoint
- Troubleshoot DNS, DHCP, TCP/IP, VPN and connectivity issues
- Support device builds, deployments, upgrades and rollouts
- Investigate recurring issues and contribute to technical improvements
- Maintain accurate documentation and IT records
- Work with 3rd line, infrastructure, networking and security teams
- Provide technical guidance to 1st line where required
Technical Skills
- Windows 10/11
- Active Directory & Group Policy
- Microsoft 365
- Intune & Entra ID/Azure
- DNS & DHCP
- Networking, VPN & TCP/IP
- Enterprise endpoint support
- PowerShell desirable
Experience
- Previous 2nd Line / Desktop Support / IT Engineer experience
- Strong troubleshooting and problem-solving skills
- Experience supporting large user environments
- Comfortable taking ownership of complex technical issues
- Strong communication and documentation skills
Benefits
- Hybrid working - 3 days onsite / 2 remote
- Funded training and certifications
- Technical mentoring and development
- Clear progression into 3rd Line, Infrastructure, Networking or Cloud
- Collaborative and supportive IT team
- 25 days leave + bank holidays
- Regular team events and social activities
Senior 2nd Line Support Analyst | Hybrid
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Senior 2nd Line Support Analyst in Leicester employer: Oscar Technology Careers
As a Network Incident Recovery Specialist, you will thrive in a fully remote environment that champions work-life balance with a four-day working week. Our company fosters a collaborative culture where technical expertise is valued, and employees are encouraged to grow through challenging projects and continuous learning opportunities, making it an ideal place for those seeking meaningful and rewarding employment.
