IT Support Analyst in Leicester

IT Support Analyst | Hybrid | £25,500

About the Role

We're recruiting a First Line IT Support Engineer for small, friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles.

You'll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys both tech and teamwork.

Responsibilities

• Manage and resolve IT support tickets within SLAs

• Troubleshoot hardware/software issues for hundreds of users across multiple sites

• Support enterprise endpoint setup, upgrades, and rollouts

• Escalate complex issues to senior engineers

• Maintain accurate IT records and documentation

• Collaborate and contribute to a team-focused culture

Technologies & Skills

• Windows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint)

• Intune, Azure, DNS, DHCP

• Enterprise endpoint support/setup

• Strong problem-solving and communication skills

• Previous IT support/helpdesk experience preferred

• Positive, team-oriented attitude

Benefits

• £24,500 salary

• Hybrid working (3 days onsite / 2 remote)

• Funded training & certifications

• Mentoring from senior engineers

• Friendly, social, and collaborative team culture

• Regular team events and social activities

• Clear career progression

• 25 days leave + bank holidays

IT Support Analyst | Hybrid | £25,500

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.