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For Companies At a Glance
- Tasks: Lead engineering teams to deliver top-notch electrical and mechanical services for commercial clients.
- Company: Join a dynamic company focused on operational excellence and client satisfaction.
- Benefits: Enjoy flexible working, competitive salary, pension, and professional development support.
- Why this job: Be part of a collaborative culture that values your growth and champions results-driven success.
- Qualifications: 5+ years in operations management with strong knowledge of electrical systems and leadership skills.
- Other info: Opportunity to mentor future leaders and drive continuous improvement in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Site-Based / Hybrid
Reports to: Managing Director
Role Overview
We’re seeking an experienced Operations Manager to lead our clients engineering and support teams in the delivery of high-quality electrical and mechanical services for their commercial clients. You will be the backbone of their service delivery, ensuring jobs are executed on time, within budget, and to a standard that delights. You’ll champion leadership behaviours, drive operational excellence, and foster a high-performance culture across teams.
Key Responsibilities
- Customer Driven
- Deliver outstanding operational service that aligns with client needs and expectations.
- Act as the escalation point for clients, resolving issues swiftly and transparently.
- Proactively gather client feedback to continually enhance delivery standards.
- Manage and support a team of engineers, supervisors, and coordinators across multiple projects.
- Promote a positive, inclusive team environment where everyone contributes to success.
- Work in partnership with commercial, compliance, and technical teams.
- Oversee the delivery of reactive, planned, and project-based electrical services.
- Ensure compliance with H&S, technical standards, and contractual SLAs.
- Own project P&Ls and resource planning to maximise efficiency and margin.
- Recruit, mentor, and develop engineers and support staff, building future leaders.
- Introduce tools, training, and processes that raise performance and safety.
- Continuously improve systems and workflows to drive operational excellence.
- Maintain clear, consistent communication with clients, team members, and senior leadership.
- Provide regular reports on performance, risks, and opportunities.
- Lead toolbox talks, performance reviews, and team briefings with confidence and care.
- Meet or exceed KPIs for quality, safety, client satisfaction, and cost control.
- Identify and address issues that affect delivery or profitability.
- Champion a results-driven culture that rewards delivery and accountability.
What You Bring
- 5+ years of experience managing operational delivery in the FM or M&E sector.
- Strong knowledge of electrical systems, compliance requirements, and FM delivery models.
- Proven leadership and people management skills in a technical environment.
- Calm under pressure, highly organised, and commercially aware.
Why Join?
- You’ll lead critical services that keep businesses running smoothly and safely.
- You’ll work with a collaborative, experienced leadership team who back your development.
- Flexible working and a culture of trust.
- Competitive salary, pension, and professional development support.
Operations Manager - M&E employer: Oscar & Harvey Limited
Contact Detail:
Oscar & Harvey Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - M&E
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the electrical and mechanical services sector. This knowledge will not only help you understand the role better but also demonstrate your commitment to staying current in the industry during interviews.
✨Tip Number 2
Network with professionals in the facilities management and M&E sectors. Attend industry events or join relevant online forums to connect with potential colleagues or mentors who can provide insights and possibly refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and projects in the past. Highlight your leadership style and how it aligns with fostering a high-performance culture, as this is crucial for the Operations Manager role.
✨Tip Number 4
Research our company values and culture at StudySmarter. Understanding what we stand for will help you articulate how your personal values align with ours, making you a more attractive candidate for the position.
We think you need these skills to ace Operations Manager - M&E
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in the FM or M&E sector. Emphasise your leadership skills and any specific achievements that demonstrate your ability to deliver high-quality services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention how your experience aligns with their needs, particularly in managing teams and ensuring operational excellence.
Highlight Key Achievements: In your application, include specific examples of how you've successfully managed projects, improved processes, or enhanced team performance. Use metrics where possible to quantify your impact.
Showcase Communication Skills: Since the role requires clear communication with clients and team members, provide examples in your application that demonstrate your ability to communicate effectively, resolve conflicts, and lead discussions.
How to prepare for a job interview at Oscar & Harvey Limited
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, highlighting your approach to fostering a positive and inclusive environment.
✨Understand Client Needs
Familiarise yourself with the company's client base and their expectations. Be ready to discuss how you would gather feedback and enhance service delivery to meet those needs effectively.
✨Demonstrate Operational Excellence
Be prepared to talk about your experience with operational delivery, particularly in the FM or M&E sector. Highlight specific instances where you've improved systems or workflows to drive efficiency and safety.
✨Communicate Clearly and Confidently
Effective communication is key for this role. Practice articulating your thoughts clearly, especially when discussing performance metrics, risks, and opportunities. Show that you can lead discussions and briefings with confidence.
