Software Support Analyst £30,000 - £35,000 | Permanent | Surrey Are you someone who enjoys actually getting to the bottom of technical problems, rather than simply logging tickets and passing them on? We're working with an established software business looking to add a Software Support Analyst to their close-knit technical team, supporting a specialist cloud-hosted application used by customers across the UK. This is a great opportunity for someone with a background in application support, software support or technical support who wants to develop stronger technical skills while becoming a genuine expert in the product they support.
The Company You'll be joining an established software business that develops and supports its own specialist application, used by organisations to manage key business processes from initial estimating and job planning through to invoicing. Because the software is developed in-house, this isn't a traditional service desk environment where you'll spend your day resetting passwords or escalating tickets elsewhere.
Instead, you'll work closely with customers, developers and the wider technical team to investigate application issues, understand what has gone wrong and find a resolution. The business has a small, experienced and supportive team, making this an excellent environment for someone who wants to take ownership of their work, build strong product knowledge and develop over the long term. What You'll Be Doing As a Software Support Analyst, you'll be responsible for supporting customers using the company's bespoke cloud-hosted application. Your day-to-day responsibilities will include:
- Providing technical and application support to customers
- Investigating software issues through to resolution
- Troubleshooting application, configuration and data-related problems
- Using SQL Server to investigate issues within the application and its database
- Reproducing reported problems to identify potential software defects
- Working closely with the development team where bugs or more complex issues are identified
- Supporting software releases, updates and deployments
- Communicating clearly with customers throughout the investigation process
- Documenti...
Software Support Analyst employer: Oscar Associates (Uk)
Join a forward-thinking company that prioritises sustainability and innovation in the energy sector. With a strong commitment to employee development, we offer extensive growth opportunities and a collaborative work culture that values your contributions. Located in the vibrant North West, our team enjoys a dynamic environment where national travel enhances professional experiences and fosters meaningful connections.
