At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot tech issues across multiple sites.
- Company: Join a growing internal IT team in a supportive environment.
- Benefits: Hybrid working, competitive salary, and opportunities for career progression.
- Other info: Great chance to advance into infrastructure or cloud roles.
- Why this job: Make a real impact by solving tech problems and supporting exciting IT projects.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 30000 - 35000 £ per year.
Location: Leeds, West Yorkshire
Salary: £30,000 - £35,000
Working Pattern: Hybrid - 3 days in the office, 2 days from home
Hours: Monday to Friday, 8:30 AM - 5:00 PM
The Role
We are looking for an experienced 2nd Line IT Support Engineer to join a growing internal IT team based in Leeds. You will provide technical support to users across multiple UK sites, taking ownership of incidents and service requests escalated from the 1st Line Support team. The role will involve troubleshooting a broad range of Microsoft, infrastructure, networking and end-user technology issues. You will also support ongoing IT projects, including Microsoft 365 improvements, device deployments, infrastructure upgrades and cloud migrations. This is an excellent opportunity for a 2nd Line Engineer looking to join a supportive business offering genuine progression into infrastructure, cloud or project-based roles.
Key Responsibilities
- Provide 2nd line technical support to users across multiple UK locations.
- Take ownership of escalated incidents and service requests through to resolution.
- Troubleshoot Windows 10 and Windows 11 desktop and laptop issues.
- Administer Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive.
IT Support Engineer in Hull employer: Oscar Associates (Uk)
Join a dynamic and supportive team in Leeds as a 2nd Line IT Support Engineer, where you will have the opportunity to enhance your technical skills while contributing to exciting IT projects. Our hybrid working model promotes a healthy work-life balance, and we are committed to your professional growth with clear pathways into infrastructure and cloud roles. Experience a collaborative work culture that values innovation and employee development, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Hull
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Oscar Associates (Uk) values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Oscar Associates (Uk) might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Oscar Associates (Uk)!
✨Direct Apply to Oscar Associates (Uk)
Let's not forget to apply directly through the Oscar Associates (Uk) website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Hull
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Oscar Associates (Uk).
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Oscar Associates (Uk). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Oscar Associates (Uk)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
