3rd Line Support Engineer

This company are looking for an experienced 3rd Line Engineer to join their small, collaborative team based in Warrington. In this dynamic, fast-paced technical support role, you’ll provide assistance to a range of customers while continually developing your skills.

This company is a values-driven Managed Service Provider, committed to putting employees and customers first. They foster a positive work culture, celebrating successes and ensuring a supportive environment where everyone can thrive.

Key Responsibilities

• Providing 3rd Line support to customers, ensuring the issue is resolved.

• Acting as a point of escalation to other members of the team.

• Visiting customer sites locally to install solutions and resolve technical issues, whilst also providing remote support across the organisation.

• Assisting and mentoring 1st and 2nd line engineers, helping to expand their problem-solving skills.

• Supporting the Service Delivery Manager by managing tasks, including ticket management, and stepping in during their absence.

• Previous experience in an MSP environment.

• Strong working knowledge of Microsoft environments, with specific experience in Windows Servers and Operating Systems.

• Proficient in Active Directory, DHCP, DNS, SharePoint, OneDrive & VPN.

• Experience with Migrations, mainly on-prem to cloud.

• Good understanding of problem management and incident management processes., If you are an experienced 3rd Line Engineer who is looking to be able to progress their career and step into managerial roles, then this is the opportunity for you!, * Active Directory

• DHCP

• DNS

• SharePoint

• VPN

• Migrations

• 25 days holiday, plus UK Bank Holidays

• Additional day off for your birthday

• Life insurance

• Income Protection