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- Tasks: Provide 2nd line support and resolve IT incidents for a new customer.
- Company: Leading MSP near Evesham with a focus on teamwork.
- Benefits: Competitive salary of £35,000, great team environment, and project involvement.
- Why this job: Join a new support team and make a real impact from the start.
- Qualifications: Strong knowledge of hardware, software, and networking concepts required.
- Other info: Exciting opportunity for career growth in a dynamic tech environment.
The predicted salary is between 28000 - 42000 £ per year.
Oscar Technology has partnered exclusively with a leading MSP near Evesham to recruit for a skilled 2nd Line Support Engineer to join their team.
As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer, so it’s a great opportunity to get involved from the beginning with a lot of project work!
Responsibilities Include:
- Monitoring & dealing with issues raised in the logging system and directly through the phone.
- Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
- Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
- Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
- Assist with data retrieval, backup management - either onsite or cloud based.
- Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
Essential Skills:
- Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
- Knowledge with virtualization technologies such as VMware and Hyper-V.
- Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
- Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
- Knowledge of Active Directory and user account management.
- Familiarity with server administration demands such as user management, file shares and security.
- Strong communication and interpersonal skills.
2nd Line Support Engineer in Worcester employer: Oscar Associates (UK) Limited
Contact Detail:
Oscar Associates (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Worcester
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of desktop and laptop hardware, operating systems, and networking concepts. We want to see you confidently tackle those 2nd line support issues when you get the chance!
✨Tip Number 2
Practice your communication skills! As a 2nd Line Support Engineer, you'll need to explain technical stuff to non-techies. We suggest role-playing with a friend or family member to nail down your explanations.
✨Tip Number 3
Network like a pro! Connect with other IT professionals on platforms like LinkedIn. We can help you find opportunities through our website, so don’t hesitate to reach out and make those connections!
✨Tip Number 4
Show your enthusiasm for project work! Since this role involves building a new support team, let your passion for getting involved in exciting projects shine through in interviews. We love seeing candidates who are eager to contribute!
We think you need these skills to ace 2nd Line Support Engineer in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Engineer role. Highlight your experience with desktop and laptop hardware, operating systems, and any relevant project work you've done. We want to see how your skills match what we're looking for!
Show Off Your Skills: In your cover letter, don’t just list your skills—show us how you’ve used them in real situations. Talk about your experience with troubleshooting, networking concepts, and any specific technologies like VMware or Microsoft 365. We love a good story!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Oscar Associates (UK) Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop and laptop hardware, operating systems, and software applications. Be ready to discuss your experience with Windows, Mac OS, Linux, and any virtualization technologies like VMware and Hyper-V. This will show that you're not just familiar with the tech but can also troubleshoot effectively.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT incidents in the past. Think about times when you dealt with networking issues or user account management in Active Directory. Highlighting your problem-solving process will impress the interviewers and show them you can handle the challenges of a 2nd Line Support Engineer.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll need to interact with users who may not be tech-savvy. During the interview, focus on being clear and concise, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Show Enthusiasm for the Role
Express your excitement about joining a new support team and contributing to project work. Research the company and its values, and be prepared to discuss how you align with them. Showing genuine interest can set you apart from other candidates and demonstrate that you're a good cultural fit.