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- Tasks: Provide 3rd line support and resolve IT issues for smooth operations.
- Company: Leading MSP with a focus on innovation and teamwork.
- Benefits: Salary up to £50k, hybrid working, and career progression opportunities.
- Other info: Exciting environment with plenty of room for growth and development.
- Why this job: Join a dynamic team and enhance your tech skills while making an impact.
- Qualifications: Strong knowledge of hardware, operating systems, and networking concepts.
Oscar Technology has partnered with a leading MSP near Stratford-upon-Avon to recruit for a skilled 3rd Line Support Engineer to join their team.
As a 3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems.
Responsibilities Include:
- Monitoring and dealing with issues raised in the logging system and directly through the phone.
- Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
- Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
- Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
- Assist with data retrieval, backup management - either onsite or cloud based.
- Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
Essential Skills:
- Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
- Knowledge with virtualization technologies such as VMware and Hyper-V.
- Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
- Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
- Knowledge of Active Directory and user account management.
- Familiarity with server administration demands such as user management, file shares and security.
- Strong communication and interpersonal skills.
In return, they are offering a salary of up to £50k with hybrid working (3/2 split) and plenty of opportunities for progression.
3rd Line Support Engineer - Hybrid in Stratford-upon-Avon employer: Oscar Associates (UK) Limited
Contact Detail:
Oscar Associates (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer - Hybrid in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in your area. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your technical abilities. This not only boosts your portfolio but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Research common 3rd Line Support Engineer scenarios and practice your responses. We all know that being able to articulate your thought process is key to impressing interviewers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace 3rd Line Support Engineer - Hybrid in Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line Support Engineer role. Highlight your experience with desktop and laptop hardware, operating systems, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your familiarity with networking concepts and troubleshooting Microsoft 365 issues.
Show Off Your Communication Skills: As a 3rd Line Support Engineer, strong communication is key. In your application, demonstrate your ability to convey technical information clearly. We love candidates who can bridge the gap between tech and non-tech folks!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Oscar Associates (UK) Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop and laptop hardware, operating systems, and software applications. Be ready to discuss your experience with Windows, Mac OS, Linux, and any virtualization technologies like VMware and Hyper-V.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved IT incidents in the past. Highlight your familiarity with Microsoft 365 and your approach to troubleshooting networking issues related to TCP/IP, DHCP, DNS, and VPN.
✨Communicate Clearly
Strong communication skills are key for a 3rd Line Support Engineer. Practice explaining complex technical concepts in simple terms, as you'll need to interact with both technical teams and end-users.
✨Document Everything
Emphasise your ability to establish and maintain technical documentation. Be prepared to discuss how you've created knowledge articles or technical diagrams in previous roles, as this is crucial for effective service delivery.