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- Tasks: Provide top-notch technical support and training for specialised software.
- Company: Join a long-established organisation in the software solutions industry.
- Benefits: Enjoy a competitive salary and opportunities for career progression.
- Why this job: Be part of a dynamic team, making a real impact on client success.
- Qualifications: Strong communication skills and experience in technical support are essential.
- Other info: This is an on-site, full-time role based in Oxford.
The predicted salary is between 18700 - 23100 £ per year.
We are currently partnering with a long-established organisation that provides software solutions within a niche industry. They are looking for a skilled 1st line Software Support Technician to join their team in a hands-on role, offering support to clients using their specialised software.
This position is based in their Oxford office, where you will be required to assist with troubleshooting, resolving issues, and providing high-level support for a large user base. You will also be involved in client training and ensuring users make the most of the software tools available to them.
Key Responsibilities:- Provide expert technical support for proprietary software.
- Troubleshoot, diagnose, and resolve technical issues for clients.
- Deliver training sessions to clients both remotely and on-site.
- Use a ticketing system to track support requests and document resolutions.
- Proactively ensure clients are utilising the software efficiently.
- Strong professional communication skills and prior experience in technical support or customer service.
- Proficiency with Microsoft products, including Windows OS, Word, Excel, and Outlook.
- Excellent numeracy and analytical skills, with the ability to generate reports and interpret data.
- Experience using ticketing systems to manage and resolve client issues.
- Ability to work effectively as part of a team in a client-facing role.
- Experience with Microsoft SQL Server and troubleshooting SQL queries.
- Familiarity with Windows Server Networking (Active Directory, Group Policy, DNS).
- Experience in software testing and documenting defects.
- Experience delivering training to customers either remotely or on-site.
- Client training and support, both in-house and on-site.
- Conducting software demos and webinars.
- Exposure to infrastructure management and product design.
- Opportunities for career progression and further development within the organisation.
If you have proven experience as a Software Support Technician and enjoy providing high-quality support in a client-facing role, we would love to hear from you.
Software Support Technician in Oxford employer: Oscar Associates (UK) Limited
Contact Detail:
Oscar Associates (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Technician in Oxford
✨Tip Number 1
Familiarise yourself with the specific software solutions offered by the company. Understanding their products will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially with Microsoft products and SQL Server. Being able to discuss real-life scenarios where you've resolved technical issues can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your communication skills. Since this role involves client training and support, think of examples where you've effectively communicated complex information to non-technical users.
✨Tip Number 4
Network with current or former employees of the organisation if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Software Support Technician in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and customer service. Emphasise your proficiency with Microsoft products and any experience with ticketing systems, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're passionate about providing software support. Mention specific experiences where you've successfully resolved client issues or delivered training.
Highlight Relevant Skills: In your application, clearly outline your analytical skills and ability to generate reports. If you have experience with SQL Server or Windows Server Networking, be sure to include this, as it’s desirable for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Software Support Technician.
How to prepare for a job interview at Oscar Associates (UK) Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with technical support and troubleshooting. Highlight specific examples where you've resolved issues, especially with software similar to what the company offers.
✨Demonstrate Communication Skills
Since this role involves client interaction, practice articulating your thoughts clearly. Use examples from past experiences where you successfully communicated complex technical information to non-technical users.
✨Familiarise Yourself with Their Software
If possible, get a basic understanding of the proprietary software used by the company. This will not only show your initiative but also help you answer questions more effectively during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific support scenarios. Think through potential challenges you might face in the role and how you would approach resolving them.
