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For Companies At a Glance
- Tasks: Lead and mentor a team while providing hands-on IT support.
- Company: Join a leading legal sector client in Liverpool.
- Benefits: Competitive daily rate with potential for permanent position.
- Why this job: Make an impact by enhancing IT service delivery in a dynamic environment.
- Qualifications: Experience in leading IT support teams and strong technical skills.
- Other info: Opportunity for career growth and development in a supportive team.
The predicted salary is between 50000 - 70000 £ per year.
Overview
Service Desk Team Lead | Liverpool (Onsite, 5 days a week) | £250-£350 p/day (IR35) | 3-6 month contract
We\’re working with a leading legal sector client who is looking for a Service Desk Lead to join their IT team on an interim basis. This is a 3-6 month contract inside IR35, covering while the client hires permanently. There is a strong chance this role could transition into a permanent position after the contract.
Role and Location
Service Desk Team Lead, Liverpool onsite, 5 days per week. Rate: £250-£320 p/day (IR35). Duration: 3-6 months.
Key Responsibilities
- Lead and mentor a team of Service Desk Analysts.
- Oversee ticket queues and ensure SLAs are consistently met.
- Provide hands-on 1st/2nd line support (Windows, O365, AD, hardware, applications).
- Escalate issues and ensure timely resolution.
- Track and report on KPIs and team performance.
- Implement best practices in IT service delivery.
What We\’re Looking For
- Proven experience leading or supervising a Service Desk / IT Support team.
- Strong technical background in 1st and 2nd Line Support.
- Previous experience within the legal sector is desirable but not essential.
- Availability to start within 1-2 weeks.
About Oscar Associates
Oscar Associates (UK) Limited is acting as an Employment Business in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
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Service Desk Team Lead employer: Oscar Associates (UK) Limited
Contact Detail:
Oscar Associates (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal sector or IT community. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and leadership experience. Be ready to share specific examples of how you've led teams and resolved issues in the past.
✨Tip Number 3
Showcase your passion for service delivery! During interviews, highlight your commitment to meeting SLAs and improving team performance. It’s all about demonstrating that you’re the right fit for their culture.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Service Desk Team Lead role, and we want to see you succeed.
We think you need these skills to ace Service Desk Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience leading a Service Desk team and your technical skills in 1st and 2nd line support. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Team Lead position. Share specific examples of how you've successfully managed teams and met SLAs in the past.
Showcase Your Soft Skills: While technical skills are crucial, don’t forget to highlight your leadership and mentoring abilities. We’re looking for someone who can inspire their team, so share any experiences that demonstrate your people skills!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Oscar Associates (UK) Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around 1st and 2nd line support. Familiarise yourself with Windows, O365, Active Directory, and any relevant hardware or applications. Being able to speak confidently about these topics will show that you're ready to lead the team.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led or mentored a team in the past. Think about specific situations where you improved team performance or resolved conflicts. This will demonstrate your capability to manage the Service Desk Analysts effectively.
✨Understand the Legal Sector
While previous experience in the legal sector isn't essential, having a basic understanding of its unique challenges can set you apart. Research common IT issues faced by legal firms and be ready to discuss how you would address them.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare to discuss how you would handle specific situations, like managing ticket queues or ensuring SLAs are met. Practising these scenarios will help you articulate your thought process clearly.
