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- Tasks: Provide second line tech support and troubleshoot escalated service desk tickets.
- Company: Join OSCAR ASSOCIATES, a dynamic Managed Service Provider in Liverpool.
- Benefits: Earn £250 per day with flexible contract terms and onsite work.
- Why this job: Gain hands-on experience in a fast-paced environment while enhancing your tech skills.
- Qualifications: Experience in second-line support and strong communication skills are essential.
- Other info: This is an initial 3-month contract, perfect for entry-level candidates.
The predicted salary is between 36000 - 60000 £ per year.
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Second Line Support Engineer | Liverpool (3 days on site) | £250 (Outside IR35) | MSP
Job Title: Second Line Support Engineer – Contract (Outside IR35)
Location: Liverpool (3 Days Onsite)
Rate: £250 per day
Contract Type: Initial 3-Month Contract
IR35 Status: Outside IR35
We\’re working with a fast-paced Managed Service Provider based in Liverpool that is looking to bring in a Second Line Engineer on a contract basis. This role is ideal for a candidate experienced in supporting a broad range of technologies and confident working in a client-facing environment.
The Role
You will be acting as a key point of escalation for 1st line issues, providing hands-on support to a mix of clients. The position involves a combination of BAU support, troubelshooting escalated tickets and working on small project rollouts.
Key Responsibilities
- Provide second line tech support across windows environments, Office 365, networking and desktop hardware
- Troubleshoot and resolve escalated service desk tickets within SLA
- Liaise with clients to ensure clear communication and issue resolution
- Support onsite work at client locations (Liverpool)
- Assist with small projects and infrastructure improvemnets
Tech stack: Windows server, Office 365, RMM tools, Active directory, networking fundamentals
Requirements
- Proven experience in a second-line or escalation support role within a n MSP environment (Preferred)
- Comfortable working across multiple customer environments
- Strong communication skills and a proactive attitude
Start date: ASAP
If this sounds like you, apply now!
Second Line Support Engineer | Liverpool (3 days on site) | £250 (Outside IR35) | MSP
Oscar Associates (UK) Limited is acting as an Employment Business in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
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Seniority level
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Seniority level
Entry level
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Employment type
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Information Technology
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IT System Training and Support
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Second Line Support Engineer employer: Oscar Associates (UK) Limited
Contact Detail:
Oscar Associates (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Office 365, and networking fundamentals. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Since this role involves client-facing responsibilities, practice your communication skills. Be prepared to discuss how you've effectively resolved issues for clients in the past, as this will demonstrate your proactive attitude and ability to handle escalated tickets.
✨Tip Number 3
Research OSCAR ASSOCIATES (UK) LIMITED and their work culture. Understanding their values and the type of clients they serve can help you tailor your approach during any interviews or discussions, showing that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees of OSCAR ASSOCIATES (UK) LIMITED on platforms like LinkedIn. They can provide valuable insights about the company and potentially refer you, which could significantly increase your chances of landing the job.
We think you need these skills to ace Second Line Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Second Line Support Engineer position. Tailor your application to highlight relevant experience in supporting technologies like Windows, Office 365, and networking.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles in second-line support or escalation support within an MSP environment. Provide specific examples of how you've successfully resolved technical issues and communicated with clients.
Showcase Communication Skills: Since strong communication skills are essential for this role, make sure to demonstrate your ability to communicate effectively in your application. Use clear and concise language, and consider including examples of how you've liaised with clients in past positions.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and well-presented. A polished application reflects your attention to detail.
How to prepare for a job interview at Oscar Associates (UK) Limited
✨Know Your Tech Stack
Familiarise yourself with the technologies mentioned in the job description, such as Windows Server, Office 365, and networking fundamentals. Be prepared to discuss your experience with these tools and how you've used them in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've successfully troubleshot and resolved escalated service desk tickets. Highlight your approach to problem-solving and any methodologies you follow to ensure issues are resolved within SLA.
✨Client Communication is Key
Since this role involves liaising with clients, practice articulating your communication style. Be ready to discuss how you ensure clear communication and effective issue resolution, especially in a client-facing environment.
✨Show Enthusiasm for Onsite Work
As the position requires onsite support at client locations, express your willingness and enthusiasm for this aspect of the job. Share any relevant experiences where you've worked directly with clients in their environments.
