At a Glance
- Tasks: Provide support for Salesforce Health Cloud users and troubleshoot platform issues.
- Company: Join a growing team in a dynamic tech environment.
- Benefits: Competitive salary, flexible working, and excellent career progression.
- Other info: Opportunity to work on exciting platform improvements and transformation projects.
- Why this job: Make a real impact by improving processes and supporting users.
- Qualifications: Experience with Salesforce Administration and strong troubleshooting skills.
The predicted salary is between 45000 - 50000 £ per year.
- Salesforce
- Support
- Analyst
Salary: £45,000-£50,000 Location: Currently fully remote (expected to move to hybrid, 2-3 days per week onsite)
Type: Permanent We're looking for a Salesforce Health Cloud Support Analyst to join a growing team supporting a business-critical Salesforce environment.
This is a fantastic opportunity for someone with Salesforce Administration or Application Support experience who enjoys solving user issues, improving processes, and acting as the go-to person for the platform.
Unlike a traditional IT support role, you'll focus on supporting and developing the Salesforce platform while working closely with users across the business.
What you'll be doing Providing 1st and 2nd line support for Salesforce Health Cloud users.
Troubleshooting and resolving platform issues.
Managing user accounts, permissions and access.
Supporting Salesforce configuration and administration.
Gathering business requirements and recommending improvements.
Creating reports and dashboards.
Supporting platform enhancements and system changes.
Working with technical teams to resolve more complex issues.
Logging and managing work through Jira.
Producing user documentation and delivering end-user training where required.
What we're looking for Commercial experience supporting Salesforce.
Experience with Salesforce Administration.
Exposure to Salesforce Health Cloud is highly desirable.
Strong troubleshooting and analytical skills.
Excellent communication and stakeholder management.
Experience using Jira or another ITSM/ticketing platform.
Ability to prioritise workload and manage multiple requests.
Salesforce Administrator certification would be advantageous.
Nice to have Salesforce Health Cloud experience.
Experience working within healthcare or regulated environments.
Business analysis or requirements gathering experience.
Experience with Salesforce reports, dashboards and automation.
What's on offer £45,000-£50,000 salary.
Flexible working.
Opportunity to develop within a growing Salesforce function.
Exposure to platform improvements and transformation projects.
Excellent career progression.
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
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Salesforce Health Cloud Support Analyst in Runcorn employer: Oscar Associates (UK) Limited
Join a forward-thinking organisation that prioritises innovation and employee development, offering a dynamic remote work environment across the UK. As a DLP Policy Engineer, you'll be part of a large-scale security transformation programme, where your expertise in ZScaler will be valued and nurtured, ensuring you have ample opportunities for professional growth and collaboration with diverse teams. Enjoy competitive daily rates and the flexibility of remote work while contributing to critical data protection initiatives.
Contact Details:
Oscar Associates (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Health Cloud Support Analyst in Runcorn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oscar Associates (UK) Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oscar Associates (UK) Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Salesforce Health Cloud Support Analyst in Runcorn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oscar Associates (UK) Limited:Your cover letter is your chance to shine! Tell us why you want to work at Oscar Associates (UK) Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oscar Associates (UK) Limited!
How to prepare for a job interview at Oscar Associates (UK) Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
