At a Glance
- Tasks: Support users and troubleshoot issues on a Salesforce platform in a healthcare setting.
- Company: Established healthcare organisation investing in digital platforms.
- Benefits: Competitive salary, healthcare benefits, and opportunities for long-term progression.
- Other info: Dynamic environment with strong potential for career growth.
- Why this job: Join a tech-driven team and make a real difference in healthcare support.
- Qualifications: Experience in application support or service desk roles, ideally with Salesforce exposure.
The predicted salary is between 30000 - 40000 £ per year.
We're currently supporting a well-established healthcare organisation who are investing heavily into their digital platforms and customer systems. They're looking for a First Line Support Analyst to join their internal applications team supporting a Salesforce-based platform used by both internal teams and external healthcare professionals.
This is a great opportunity for someone coming from an Application Support, CRM Support or Service Desk background who enjoys troubleshooting issues, supporting users and taking ownership of tickets through to resolution. The environment would suit someone who is naturally analytical, calm under pressure and enjoys investigating problems rather than simply escalating them.
The Role:
- Acting as the first point of contact for platform and application support issues
- Managing and progressing incidents through to resolution
- Supporting a Salesforce / CRM environment on a day-to-day basis
- Troubleshooting user, access, workflow and integration-related issues
- Escalating more complex platform issues where required
- Supporting system improvements, testing and ongoing platform enhancements
- Working closely with internal stakeholders and external users
What They're Looking For:
- Previous experience within Application Support, CRM Support or Service Desk environments
- Exposure to Salesforce or similar CRM platforms
- Experience managing tickets within a structured support environment
- Strong troubleshooting and problem-solving skills
- Confident communication skills with both technical and non-technical users
- Ability to remain organised within a fast-paced environment
Desirable:
- Salesforce Administration exposure
- Experience within healthcare, pharmaceutical or regulated environments
- Exposure to ServiceNow or similar ticketing systems
- QA / UAT support experience
This is an excellent opportunity to join a business where technology is becoming increasingly business-critical, offering long-term progression and exposure to enterprise-level systems within a highly stable environment.
If this sounds relevant, apply now or get in touch directly for a confidential conversation.
First Line Support Analyst - Salesforce in Runcorn employer: Oscar Associates (UK) Limited
Join a forward-thinking healthcare organisation that prioritises digital innovation and employee development. As a First Line Support Analyst, you'll thrive in a supportive work culture that values analytical thinking and problem-solving, while enjoying competitive benefits and opportunities for career progression in a stable, regulated environment. This role not only allows you to make a meaningful impact on healthcare professionals but also offers exposure to enterprise-level systems in a collaborative team setting.
Contact Details:
Oscar Associates (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land First Line Support Analyst - Salesforce in Runcorn
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about resolving issues, brush up on common Salesforce problems and how to fix them. Being able to demonstrate your problem-solving abilities in real-time can really impress.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace First Line Support Analyst - Salesforce in Runcorn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Application Support or CRM Support. We want to see how your skills align with the role, especially your troubleshooting and problem-solving abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about supporting Salesforce platforms and how you can contribute to our team. Keep it concise but impactful!
Showcase Relevant Experience:If you've worked with Salesforce or similar CRM systems, make that front and centre in your application. We love seeing candidates who have hands-on experience in a structured support environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Oscar Associates (UK) Limited
✨Know Your Salesforce Basics
Make sure you brush up on your Salesforce knowledge before the interview. Understand the key features and functionalities of the platform, as well as common issues users face. This will help you demonstrate your familiarity with the system and show that you're ready to hit the ground running.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples of how you've resolved issues in previous roles. Think about times when you had to investigate a problem thoroughly rather than just escalating it. This will highlight your analytical skills and ability to remain calm under pressure, which is crucial for this role.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms, as you'll need to communicate with both technical and non-technical users. During the interview, focus on being clear and concise in your responses, showcasing your confident communication skills.
✨Understand the Healthcare Context
Familiarise yourself with the healthcare environment and the importance of digital platforms in this sector. Being able to discuss how technology impacts healthcare delivery will show your interest in the role and your understanding of the industry, making you a more attractive candidate.
