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For Companies At a Glance
- Tasks: Provide hands-on support for an enterprise AI platform and troubleshoot technical issues.
- Company: Dynamic consultancy focused on AI solutions with a remote work culture.
- Benefits: Competitive daily rate, flexible working hours, and opportunities for skill development.
- Why this job: Join a cutting-edge AI team and make a real impact in tech operations.
- Qualifications: Experience in L1/L2 support, cloud systems, and AI/ML environments.
- Other info: Exciting opportunity for growth in a fast-paced, innovative environment.
Overview
Platform Operations Manager (AI) | Initial 6-Month Contract | Remote | £600-£700 per day (Outside IR35)
A consultancy we work closely with is looking for a Platform Operations Manager (AI) for an end client to provide Level 1 and Level 2 support for an enterprise AI platform. This role will be hands-on, customer-facing, and focused on ensuring reliable, high-performance operations across AI infrastructure and tooling. The position involves technical troubleshooting, collaboration with vendor engineering teams, and maintaining seamless platform functionality for internal and external users.
Key Responsibilities
- Deliver Level 1 and 2 support for platform issues and service requests
- Diagnose, replicate, and troubleshoot platform and infrastructure problems
- Escalate and coordinate complex cases with vendor engineering teams
- Monitor system health, alerts, and performance metrics
- Automate routine operational tasks and document best practices
- Support platform onboarding, configuration, and usage guidance
- Collaborate with infrastructure and AI engineering teams on integrations and performance improvements
- Maintain SLAs and ensure customer satisfaction
Technical Focus
- Manage Nvidia GPU clusters and related infrastructure
- Implement failover, resilience, and resource optimization strategies
- Oversee capacity planning and workload scheduling
- Monitor performance using Nvidia and HPE tools
- Manage incident response, node failures, and access/security controls
Required Skills & Experience
- Strong understanding of L1/L2 processes and troubleshooting workflows
- Experience with cloud, APIs, and distributed systems
- Familiarity with AI/ML environments and workflows
Oscar Associates (UK) Limited is acting as an Employment Business in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
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Platform Operations Manager AI employer: Oscar Associates (UK) Limited
Contact Detail:
Oscar Associates (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Operations Manager AI
✨Tip Number 1
Network like a pro! Reach out to folks in the AI and platform operations space on LinkedIn. Join relevant groups, attend webinars, and don’t be shy about asking for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with L1/L2 support and AI platforms. This can really set you apart from the crowd and give potential employers a taste of what you can do.
✨Tip Number 3
Prepare for those interviews! Brush up on your technical troubleshooting skills and be ready to discuss how you've handled platform issues in the past. Practice common interview questions related to cloud systems and AI workflows to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace Platform Operations Manager AI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Platform Operations Manager role. Highlight your experience with L1/L2 support and any relevant AI/ML projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to troubleshooting and customer support, and don’t forget to show your enthusiasm for working with AI platforms.
Showcase Your Technical Skills: Since this role has a strong technical focus, make sure to highlight your experience with Nvidia GPU clusters, cloud systems, and any automation tools you’ve used. We love seeing candidates who can demonstrate their technical prowess!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Oscar Associates (UK) Limited
✨Know Your Tech Inside Out
Make sure you brush up on your understanding of L1/L2 processes and troubleshooting workflows. Familiarise yourself with the specific AI/ML environments and tools mentioned in the job description, like Nvidia GPU clusters. Being able to discuss these confidently will show that you're not just a candidate, but a potential asset.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved platform issues in the past. Think of specific scenarios where you collaborated with engineering teams or automated operational tasks. This will demonstrate your hands-on experience and ability to think on your feet.
✨Understand the Importance of SLAs
Since maintaining SLAs and ensuring customer satisfaction is key, be ready to discuss how you've managed service levels in previous roles. Highlight any strategies you've implemented to improve response times or enhance user experience, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Interviews are a two-way street, so prepare some thoughtful questions about the company's AI platform and their expectations for the role. Inquire about the challenges they face with their current operations or how they measure success. This shows your genuine interest and helps you gauge if the role is right for you.
