At a Glance
- Tasks: Provide hands-on IT support and troubleshoot a variety of technical issues.
- Company: Growing IT solutions provider with a collaborative helpdesk team.
- Benefits: Gain diverse experience in IT support, cloud, networking, and security.
- Other info: Opportunities for continuous learning and exposure to various technologies.
- Why this job: Join a close-knit team and develop your technical skills in a dynamic environment.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
A growing IT solutions provider is looking to add an IT Support Engineer to its internal helpdesk team, supporting SME clients across Oxfordshire and the Thames Valley. This is a varied, hands-on role where you'll be involved in everything from day-to-day user support through to infrastructure, cloud, networking and security-related issues. It would suit someone who enjoys problem-solving, speaking with customers and building broader technical experience within an MSP-style environment.
The Role
You will be supporting a range of clients across Microsoft, desktop, server, networking and cloud environments. The role will involve fault diagnosis, ticket ownership, system maintenance and working closely with customers to ensure issues are resolved efficiently and professionally. There will also be opportunities to get involved in wider technical enquiries, project-related work and continuous improvement across client environments.
Responsibilities
- Providing telephone, email and remote support to customers
- Diagnosing and resolving desktop, server, cloud and network issues
- Supporting Microsoft 365, Exchange, Windows desktop and Windows Server environments
- Handling IT administration requests and routine system maintenance
- Taking ownership of tickets and keeping customers updated throughout
- Escalating complex issues where required
- Liaising with third-party suppliers and service providers
- Supporting general customer enquiries
- Producing reports for clients and internal teams
About You
- Experience in IT support, ideally within an MSP, helpdesk or customer-facing technical environment
- Knowledge of Windows 10/11, Microsoft Office, Microsoft 365 and Windows Server
- Strong troubleshooting and problem-solving ability
- Excellent written and verbal communication skills
- Professional, proactive and customer-focused approach
- Able to manage your own workload and prioritise tickets effectively
- Keen to keep learning and developing your technical skills
Useful Technical Exposure
- Exposure to any of the following would be beneficial:
- Microsoft 365
- Intune
- Azure
- Hosted Exchange
- Remote Desktop Services
- VMware
- Windows Server
- macOS / Apple iOS
- Antivirus, EDR or XDR tools
- Backup technologies such as Datto, Veeam or Axcient
- Switches, routers and wireless networks
- WatchGuard firewalls
- IPSec / SSL VPNs
- DNS / DHCP
- Internet connectivity troubleshooting
Why Apply?
This is a strong opportunity to join a hands-on IT solutions provider where you'll gain exposure across support, infrastructure, cloud, networking and security. You'll be part of a close-knit technical team, working with a broad client base and developing your skills across a genuinely varied technical environment.
MSP - 2nd Line Support Engineer employer: Oscar Associates (UK) Limited
Join a dynamic IT solutions provider in Oxfordshire, where you'll thrive in a collaborative and supportive work culture that values continuous learning and professional growth. As a 2nd Line Support Engineer, you'll not only tackle diverse technical challenges but also enjoy the benefits of working within a close-knit team dedicated to delivering exceptional service to SME clients. With opportunities for skill development across various IT domains, this role offers a rewarding path for those passionate about technology and customer support.
Contact Detail:
Oscar Associates (UK) Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land MSP - 2nd Line Support Engineer
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local tech meetups or join online forums. You never know who might have a lead on that perfect 2nd Line Support Engineer role.
✨Tip Number 2
Practice your problem-solving skills! Set up a home lab or use virtual machines to troubleshoot common issues you might face in the role. This hands-on experience will make you stand out during interviews.
✨Tip Number 3
When you get an interview, be ready to showcase your communication skills. Practice explaining technical concepts in simple terms, as you'll need to do this with clients. Remember, it’s all about making them feel supported!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that could be a great fit for you. Plus, it’s a direct line to us, so we can get you in front of the right people faster.
We think you need these skills to ace MSP - 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your IT support experience, especially in MSP environments, and don’t forget to mention any relevant technical exposure!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your problem-solving skills can benefit our team. Keep it professional but let your personality show through!
Showcase Your Communication Skills:Since this role involves liaising with customers, make sure your written application demonstrates your excellent communication skills. Use clear and concise language, and don’t shy away from showing your customer-focused approach.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Oscar Associates (UK) Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and server environments. Be ready to discuss troubleshooting techniques and share examples of how you've resolved issues in the past. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Problem-Solving Skills
Prepare to talk about specific challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to handle complex IT issues.
✨Communicate Like a Pro
Since this role involves a lot of customer interaction, practice your communication skills. Be clear and concise when explaining technical concepts, and be prepared to showcase your ability to keep clients updated on ticket statuses. Good communication can set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or the company’s approach to continuous improvement. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
