Graduate IT Support Analyst | Hybrid | £25,500
About the Role
We're recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles.
You'll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys both tech and teamwork.
Responsibilities Manage and resolve IT support tickets within SLAs
Troubleshoot hardware/software issues for hundreds of users across multiple sites
Support enterprise endpoint setup, upgrades, and rollouts
Escalate complex issues to senior engineers
Maintain accurate IT records and documentation
Collaborate and contribute to a team-focused culture
Technologies & Skills Windows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint)
Intune, Azure, DNS, DHCP
Enterprise endpoint support/setup
Strong problem-solving and communication skills
Previous IT support/helpdesk experience preferred
Positive, team-oriented attitude
Benefits £24,500 salary
Hybrid working (3 days onsite / 2 remote)
Funded training & certifications
Mentoring from senior engineers
Friendly, social, and collaborative team culture
Regular team events and social activities
Clear career progression
25 days leave + bank holidays
Graduate IT Support Analyst | Hybrid | £25,500
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Service Desk Analyst in Loughborough employer: Oscar Associates (UK) Limited
Join a dynamic software company in Leicester that prioritises innovation and practical AI solutions, making it an exceptional employer for those passionate about AI development. With a flexible hybrid working model, a commitment to employee growth through dedicated investment in engineering innovation, and a modern tech stack, this role offers a unique opportunity to advance your career in a collaborative environment. You'll be part of a talented team, working on impactful projects that deliver real value to customers.
Contact Details:
Oscar Associates (UK) Limited Recruitment Team
