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- Tasks: Support and maintain critical applications, solve complex issues, and improve business processes.
- Company: Dynamic company where tech and operations meet for impactful solutions.
- Benefits: Competitive salary, bonus, hybrid working, and clear career progression.
- Why this job: Take ownership of key applications and make a real difference in the business.
- Qualifications: Experience in applications support and strong problem-solving skills required.
- Other info: Join a collaborative team with opportunities for growth and influence.
The predicted salary is between 30000 - 50000 £ per year.
This is not a ticket-factory support role. You'll be joining a business where Applications Support sits at the heart of operations, working closely with product, data, finance and operational teams to keep core systems running smoothly, improve processes, and make life easier for users across the organisation. You'll be trusted to take ownership of key applications, investigate root causes rather than just close tickets, and play a genuine role in improving how the business uses technology. If you enjoy solving problems, understanding how systems connect, and being the person people rely on when things matter, this is a role where you'll thrive.
What you’ll be doing:
- Supporting and maintaining business-critical applications across finance, operations and customer systems
- Acting as the escalation point for complex issues that require investigation and root-cause analysis
- Working closely with internal teams to understand how systems are used and where they can be improved
- Managing incidents, changes and releases to ensure stability and minimal disruption
- Producing clear documentation, knowledge articles and process improvements
- Helping to onboard new systems, features and users into the business
- Working with third-party vendors and internal developers to resolve defects and deliver enhancements
What we’re looking for:
- Experience in an Applications Support, Systems Support, Business Systems or similar role
- Strong problem-solving ability and a desire to understand systems rather than just follow scripts
- Comfortable working with databases, logs, workflows or system integrations
- Confident communicating with both technical teams and non-technical users
- Organised, reliable and comfortable taking ownership of issues end-to-end
Nice to have but not essential:
- Experience supporting ERP, CRM, Finance or SaaS platforms
- SQL or reporting experience
- Exposure to change management, ITIL or release processes
What you’ll get:
- A role with genuine ownership, not just reactive support
- Exposure to multiple systems and how they connect across the business
- A team that values quality, improvement and collaboration
- Clear progression into Senior Applications, Product, Business Systems or Project roles
- Hybrid working and a supportive, flexible culture
- Competitive salary, bonus and benefits package
Who this is perfect for:
Someone who is currently in Applications Support, Systems Support or 2nd Line and wants:
- More responsibility
- More influence
- Better exposure to the business and decision-making
- A clearer long-term career path
Applications Support Engineer in Loughborough employer: Oscar Associates (UK) Limited
Contact Detail:
Oscar Associates (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Engineer in Loughborough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in Applications Support. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled complex issues in the past. This will demonstrate your ability to take ownership and think critically.
✨Tip Number 3
Get familiar with the tools and technologies mentioned in the job description. Brush up on your SQL skills or any relevant systems you might encounter. Being knowledgeable will give you an edge over other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. Plus, it shows you're proactive and keen to be part of our team.
We think you need these skills to ace Applications Support Engineer in Loughborough
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight your knack for solving problems and understanding systems. We want to see how you’ve tackled complex issues in the past, so don’t hold back on those examples!
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Applications Support Engineer role. Use keywords from the job description to show that you’re a perfect fit for what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read, so make sure your experience and skills shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Oscar Associates (UK) Limited
✨Understand the Role
Before the interview, make sure you fully grasp what the Applications Support Engineer role entails. Familiarise yourself with how applications support integrates with finance, operations, and customer systems. This will help you articulate how your experience aligns with their needs.
✨Showcase Problem-Solving Skills
Be prepared to discuss specific examples where you've tackled complex issues. Highlight your ability to investigate root causes rather than just closing tickets. This is crucial for demonstrating that you can take ownership of key applications and improve processes.
✨Communicate Clearly
Since you'll be liaising with both technical teams and non-technical users, practice explaining technical concepts in simple terms. During the interview, ensure you convey your thoughts clearly and confidently, showcasing your communication skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's systems, processes, and future improvements. This shows your genuine interest in the role and helps you understand how you can contribute to making life easier for users across the organisation.
