At a Glance
- Tasks: Support customers with a bespoke cloud-hosted application and troubleshoot technical issues.
- Company: Join an established software business with a close-knit technical team.
- Benefits: Competitive salary, career growth, and the chance to develop your technical skills.
- Other info: Work in a dynamic environment with experienced colleagues and strong customer relationships.
- Why this job: Become a product specialist and take ownership of complex technical problems.
- Qualifications: Experience in application or technical support; SQL knowledge is a plus.
The predicted salary is between 38250 - 46750 £ per year.
£30,000 - £35,000 | Permanent | Surrey
Are you someone who enjoys actually getting to the bottom of technical problems, rather than simply logging tickets and passing them on? We're working with an established software business looking to add a Software Support Analyst to their close-knit technical team, supporting a specialist cloud-hosted application used by customers across the UK. This is a great opportunity for someone with a background in application support, software support or technical support who wants to develop stronger technical skills while becoming a genuine expert in the product they support.
The Company
You'll be joining an established software business that develops and supports its own specialist application, used by organisations to manage key business processes from initial estimating and job planning through to invoicing. Because the software is developed in-house, this isn't a traditional service desk environment where you'll spend your day resetting passwords or escalating tickets elsewhere. Instead, you'll work closely with customers, developers and the wider technical team to investigate application issues, understand what has gone wrong and find a resolution. The business has a small, experienced and supportive team, making this an excellent environment for someone who wants to take ownership of their work, build strong product knowledge and develop over the long term.
What You'll Be Doing
As a Software Support Analyst, you'll be responsible for supporting customers using the company's bespoke cloud-hosted application. Your day-to-day responsibilities will include:
- Providing technical and application support to customers
- Investigating software issues through to resolution
- Troubleshooting application, configuration and data-related problems
- Using SQL Server to investigate issues within the application and its database
- Reproducing reported problems to identify potential software defects
- Working closely with the development team where bugs or more complex issues are identified
- Supporting software releases, updates and deployments
- Communicating clearly with customers throughout the investigation process
- Documenting fixes, recurring issues and technical solutions
- Building an in-depth understanding of the software and how customers use it
What We're Looking For
We're interested in speaking with people who have experience within areas such as:
- Application Support
- Software Support
- Technical Support
- Product Support
- 2nd Line Support
You don't need to tick every box, but ideally you'll have some exposure to:
- SQL / SQL Server
- Supporting bespoke, SaaS or business-critical software
- Troubleshooting software and application issues
- Windows environments
- Remote support tools
- Ticketing and incident management systems
- Working directly with customers or end users
Experience supporting finance or accounting software such as Sage, SAP, NetSuite, Xero or similar would be particularly useful, but is not essential. More importantly, we're looking for someone who is naturally curious and enjoys investigating why something has happened rather than simply escalating it.
Why Join?
This is an opportunity to move away from repetitive service desk support and become genuinely knowledgeable about a specialist software product. You'll join a business where you can:
- Take ownership of technical problems from investigation through to resolution
- Develop your SQL and application troubleshooting skills
- Work directly alongside experienced technical colleagues and developers
- Build strong relationships with customers
- Gain exposure to a constantly evolving cloud-hosted product
- Become a genuine product specialist rather than another person in a large support queue
- Build a long-term career within an established software business
If you're currently working within application, software or technical support and want a role where you can investigate more complex problems, develop technically and become an important part of a close-knit team, this could be a great next step.
Salary: £30,000 - £35,000
Software Support Analyst in London employer: Oscar Associates (UK) Limited
Join a forward-thinking organisation that prioritises innovation and employee development, offering a dynamic remote work environment across the UK. As a DLP Policy Engineer, you'll be part of a large-scale security transformation programme, where your expertise in ZScaler will be valued and nurtured, ensuring you have ample opportunities for professional growth and collaboration with diverse teams. Enjoy competitive daily rates and the flexibility of remote work while contributing to critical data protection initiatives.
Contact Details:
Oscar Associates (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Analyst in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Oscar Associates (UK) Limited or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Oscar Associates (UK) Limited.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Oscar Associates (UK) Limited.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Oscar Associates (UK) Limited that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Software Support Analyst in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Oscar Associates (UK) Limited.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Oscar Associates (UK) Limited and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Oscar Associates (UK) Limited
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Oscar Associates (UK) Limited uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
