At a Glance
- Tasks: Be the go-to person for IT support, solving tech issues and helping users thrive.
- Company: Join a friendly, collaborative IT team in a large UK enterprise.
- Benefits: Enjoy a £24,500 salary, hybrid work, training, and social events.
- Other info: Participate in regular team events and enjoy 25 days leave plus bank holidays.
- Why this job: Kickstart your IT career with clear progression and a supportive culture.
- Qualifications: Previous IT support experience and a positive, team-oriented attitude.
The predicted salary is between 24500 - 24500 £ per year.
We're recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles. You'll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys both tech and teamwork.
Responsibilities
- Manage and resolve IT support tickets within SLAs
- Troubleshoot hardware/software issues for hundreds of users across multiple sites
- Support enterprise endpoint setup, upgrades, and rollouts
- Escalate complex issues to senior engineers
- Maintain accurate IT records and documentation
- Collaborate and contribute to a team-focused culture
Technologies & Skills
- Windows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint)
- Intune, Azure, DNS, DHCP
- Enterprise endpoint support/setup
- Strong problem-solving and communication skills
- Previous IT support/helpdesk experience preferred
- Positive, team-oriented attitude
Benefits
- £24,500 salary
- Hybrid working (3 days onsite / 2 remote)
- Funded training & certifications
- Mentoring from senior engineers
- Friendly, social, and collaborative team culture
- Regular team events and social activities
- Clear career progression
- 25 days leave + bank holidays
IT Support Analyst in Leicester employer: Oscar Associates (UK) Limited
Join a large UK enterprise as an IT Support Analyst, where you'll thrive in a friendly and collaborative environment that values teamwork and personal growth. With a competitive salary of £24,500, hybrid working options, and opportunities for funded training and certifications, this role is perfect for those looking to advance their IT career while enjoying regular team events and a supportive culture. Embrace the chance to develop your skills and progress into more advanced roles within a vibrant and social IT team.
Contact Details:
Oscar Associates (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Leicester
✨Tip Number 1
Network like a pro! Reach out to current IT Support Analysts or team members on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in their team. You never know, they might even refer you!
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd troubleshoot specific issues, like a user unable to access Microsoft 365. Practising these responses will show you're ready to jump in and help from day one.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share examples of how you've tackled tricky IT issues in the past. This will demonstrate your ability to think on your feet and handle the fast-paced environment of IT support.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our friendly, collaborative team.
We think you need these skills to ace IT Support Analyst in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant IT support experience and skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your problem-solving abilities and teamwork spirit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company culture. Let us know why you’re excited about joining our friendly, collaborative team.
Showcase Your Tech Skills:Mention specific technologies you’ve worked with, like Windows 10/11 or Microsoft 365. We love seeing candidates who are familiar with the tools we use, so make sure to highlight your technical prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Oscar Associates (UK) Limited
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 10/11, Active Directory, and Microsoft 365. Be ready to discuss how you've used these technologies in past roles or projects, as this will show your familiarity and confidence with the tools they'll expect you to work with.
✨Show Off Your Problem-Solving Skills
Prepare a couple of examples where you've successfully troubleshot IT issues. Think about the steps you took to resolve the problem and how you communicated with users during the process. This will demonstrate your analytical skills and ability to handle pressure.
✨Emphasise Teamwork
Since the role is all about collaboration, be ready to talk about your experiences working in a team. Share stories that highlight your positive attitude and how you contribute to a friendly, social environment. This will resonate well with their team-oriented culture.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, and career progression. This shows your genuine interest in the role and helps you gauge if the company culture aligns with what you're looking for.
