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- Tasks: Provide 2nd line support and troubleshoot technical issues for diverse clients.
- Company: Fast-paced IT Solutions & Managed Service Provider based in Leeds.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Join a vibrant team and make a real difference in client satisfaction.
- Qualifications: Experience with Microsoft technologies and strong problem-solving skills required.
- Other info: Exciting projects and a chance to thrive in a multi-client setting.
The predicted salary is between 28000 - 30000 £ per year.
We are on the lookout for a 2nd Line Support Engineer to join a fast-paced, client-focused IT Solutions & Managed Service Provider (MSP). You will be the go-to person for technical issues, working across a variety of environments to keep systems running smoothly and clients happy. In this role, you will support a broad mix of SME customers, providing on-site support across desktop, server, networking, and cloud platforms. Every day is different - from troubleshooting complex issues to assisting with project rollouts and system upgrades.
You will need a solid foundation in Microsoft technologies (Windows Server, Azure, M365), networking fundamentals (DNS, DHCP, firewalls), and experience in a customer-facing role where communication is key.
Key Responsibilities:- Handle escalations and 2nd line support tickets through the service desk
- Troubleshoot and resolve issues across Windows, Office 365, Azure, networks, and cloud platforms
- Assist with project work such as migrations, deployments, and upgrades
- Maintain detailed documentation and ensure SLA targets are met
- Deliver excellent service with a proactive and consultative approach
- Previous MSP experience is essential, with strong problem-solving skills and the ability to thrive in a high-energy, multi-client environment.
Salary in the region of £28-30K depending on experience.
2nd Line Engineer (MSP) - 365 / Networking in Leeds employer: Oscar Associates (UK) Limited
Contact Detail:
Oscar Associates (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer (MSP) - 365 / Networking in Leeds
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Leeds to connect with potential employers and fellow engineers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your troubleshooting successes and project contributions. This can be a great conversation starter during interviews and helps us see your hands-on experience.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to Microsoft technologies and networking fundamentals. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly. Don’t hesitate to follow up after applying!
We think you need these skills to ace 2nd Line Engineer (MSP) - 365 / Networking in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies and networking fundamentals. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your MSP experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 2nd Line Engineer role. Share specific examples of how you've tackled technical issues in the past and how you’ve kept clients happy.
Show Off Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your communication skills. Keep it clear, concise, and professional – we love a good chat, but let’s keep it relevant!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Oscar Associates (UK) Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies like Windows Server, Azure, and M365. Be ready to discuss how you've used these in past roles, as well as any networking fundamentals like DNS and DHCP. This will show that you're not just familiar with the tech, but that you can apply it effectively.
✨Show Off Your Customer Service Skills
Since this role is client-focused, be prepared to share examples of how you've handled customer interactions in the past. Highlight situations where you resolved issues or went above and beyond to ensure client satisfaction. This will demonstrate your ability to thrive in a customer-facing environment.
✨Prepare for Problem-Solving Scenarios
Expect to face some technical scenarios during the interview. Practice troubleshooting common issues related to desktop, server, and network environments. Being able to think on your feet and articulate your thought process will impress the interviewers and show them you’re ready for the fast-paced nature of the job.
✨Document Your Achievements
Bring along examples of your previous work, especially any documentation you've maintained or projects you've contributed to. This could include migration plans, upgrade processes, or even just notes on how you met SLA targets. It shows that you take your responsibilities seriously and understand the importance of keeping detailed records.
