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- Tasks: Provide 2nd line IT support, resolve issues, and maintain systems.
- Company: Join OSCAR ASSOCIATES, a leading MSP in Stratford-Upon-Avon.
- Benefits: Enjoy perks like fitness discounts, health reimbursement, and professional development opportunities.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact.
- Qualifications: Knowledge of hardware, operating systems, networking, and strong communication skills required.
- Other info: Entry-level position with full-time hours and a competitive salary of £30,000.
The predicted salary is between 24000 - 42000 £ per year.
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2nd Line Support Engineer | Stratford-Upon-Avon | £30,000
Oscar Technology has partnered with a leading MSP near Stratford-Upon-Avon to recruit for a skilled 2nd Line Support Engineer to join their team.
2nd Line Support Engineer | Stratford-Upon-Avon | £30,000
Oscar Technology has partnered with a leading MSP near Stratford-Upon-Avon to recruit for a skilled 2nd Line Support Engineer to join their team.
Job Description
As a 2nd Line Support Engineer, you will play a crucial role in the company\’s effective delivery of the service desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems.
Responsibilities Include
- Monitoring & dealing with issues raised in the logging system and directly through the phone.
- Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
- Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
- Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
- Assist with data retrieval, backup management – either onsite or cloud based.
- Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
Essential Skills
- Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
- Knowledge with virtualization technologies such as VMware and Hyper-V.
- Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
- Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
- Knowledge of Active Directory and user account management.
- Familiarity with server administration demands such as user management, file shares and security.
- Strong communication and interpersonal skills.
Benefits
- Access to a comprehensive perk\’s platform, featuring discounts on fitness memberships, dining, shopping, and more.
- Health reimbursement plan.
- Electric vehicle leasing program.
- Complimentary parking.
- Numerous training and professional development opportunities.
2nd Line Support Engineer | Stratford-Upon-Avon | £30,000
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
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Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
IT System Training and Support
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IT Support Engineer employer: Oscar Associates (UK) Limited
Contact Detail:
Oscar Associates (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VMware, Hyper-V, and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your networking knowledge, especially concepts like TCP/IP, DHCP, and DNS. You might be asked to solve practical problems related to these areas, so having a solid understanding will help you demonstrate your expertise.
✨Tip Number 3
Prepare to showcase your communication skills, as this role requires strong interpersonal abilities. Think of examples where you've successfully resolved issues or communicated technical information to non-technical users.
✨Tip Number 4
Network with current employees or others in the industry through platforms like LinkedIn. Engaging with professionals in the field can provide insights into the company culture and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and essential skills required for the IT Support Engineer position. Tailor your application to highlight your relevant experience and skills.
Highlight Technical Skills: Make sure to emphasise your knowledge of desktop and laptop hardware, operating systems, and networking concepts. Mention any experience with virtualization technologies and troubleshooting Microsoft 365 issues.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for IT support and your problem-solving abilities. Use specific examples from your past experiences to demonstrate how you meet the job requirements.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Oscar Associates (UK) Limited
✨Know Your Technical Stuff
Make sure you're well-versed in the essential skills listed in the job description, such as desktop and laptop hardware, operating systems, and networking concepts. Brush up on your knowledge of Microsoft 365 and Active Directory, as these are likely to come up during the interview.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your ability to troubleshoot effectively.
✨Show Your Communication Skills
As a 2nd Line Support Engineer, you'll need strong communication skills. Practice explaining technical concepts in simple terms, as you may need to interact with non-technical users. Be ready to demonstrate your interpersonal skills during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s IT environment, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
