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For Companies At a Glance
- Tasks: Provide IT support and manage web/domain administration for clients and teams.
- Company: Join a supportive tech team in a modern office environment.
- Benefits: Competitive salary, monthly bonuses, free lunch, and pension scheme.
- Why this job: Expand your skills in IT support and web technologies while making a real impact.
- Qualifications: Experience in IT support, strong problem-solving, and communication skills.
- Other info: Full training provided with clear career progression opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Overview
IT Support & Web Specialist — We\’re looking for an IT Support & Web Specialist to join our growing support team. In this role, you\’ll provide a mix of IT helpdesk support and web/domain administration, working directly with clients and internal teams to resolve issues quickly and effectively. If you\’ve got experience in IT support, enjoy problem-solving, and want to expand your skills into web hosting and domain management, this role offers the perfect platform.
What You\’ll Be Doing
- Providing 1st/2nd line technical support across IT, email, and web systems
- Troubleshooting and resolving end-user issues via phone, email, and ticketing system
- Managing and configuring DNS records, domains, and hosting environments
- Supporting email setup, migrations, and administration
- Assisting with website configuration and monitoring
- Maintaining accurate support documentation and technical logs
- Liaising with clients to provide updates and ensure a high level of service
What We\’re Looking For
- Previous IT Support / Helpdesk experience (1st or 2nd line)
- Understanding of DNS, domains, and email administration
- Familiarity with Windows desktop/server environments
- Knowledge of web hosting platforms or WordPress (desirable but not essential)
- Strong customer service and communication skills
- A proactive problem-solver with attention to detail
Training & Development
- Full training on company systems and processes
- Opportunities to expand into web, hosting, and infrastructure technologies
- Ongoing support for certifications and professional development
- Clear career progression into senior technical roles
Perks & Benefits
- Salary: £28,000 – £30,000 + monthly attendance bonus
- Pension scheme
- Free daily lunch and beverages
- Modern office environment with casual dress code
- Free on-site parking and access to recreational facilities
- Supportive, collaborative team culture
If you\’re an IT Support professional looking to broaden your skills and get involved in web/domain technologies, we\’d love to hear from you. Apply today and take the next step in your career.
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
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IT Support employer: Oscar Associates (UK) Limited
Contact Detail:
Oscar Associates (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT support projects and achievements. This is a great way to demonstrate your problem-solving abilities and technical know-how to potential employers.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you would troubleshoot specific issues or handle difficult customer interactions. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate IT Support professionals. Your next big opportunity could be just a click away, so get your application in and let’s chat!
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and any relevant skills. We want to see how your background fits with the role, so don’t be shy about showcasing your problem-solving abilities and customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Support & Web Specialist role and how your experience aligns with what we’re looking for. Keep it friendly and professional!
Show Off Your Technical Skills: Don’t forget to mention your familiarity with DNS, domains, and email administration. If you’ve got experience with web hosting or WordPress, let us know! We love seeing candidates who are eager to expand their technical toolkit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Oscar Associates (UK) Limited
✨Know Your Tech Stuff
Brush up on your IT support knowledge, especially around 1st and 2nd line support. Be ready to discuss your experience with troubleshooting, DNS management, and email administration. The more you can demonstrate your technical skills, the better!
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled tricky issues in the past. Think about specific scenarios where you resolved a problem for a client or improved a process. This will show that you're proactive and detail-oriented, which is exactly what they’re looking for.
✨Communicate Clearly
Since this role involves liaising with clients, practice explaining technical concepts in simple terms. During the interview, focus on your communication skills and how you ensure clients feel supported and informed throughout the process.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s IT systems, team culture, and opportunities for growth. This shows your genuine interest in the role and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers!
