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For Companies At a Glance
- Tasks: Lead IT service operations and ensure seamless technology performance.
- Company: Dynamic tech company with a focus on innovation and collaboration.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact in IT operations while working with cutting-edge technologies.
- Qualifications: 5+ years in IT service management and strong ITIL knowledge required.
- Other info: Join a forward-thinking team and drive continuous improvement in a growing environment.
The predicted salary is between 43200 - 72000 £ per year.
Hybrid - 1 day a week in office - Manchester / Huddersfield
Are you a proactive IT Service Manager who wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you will take ownership of incident management, service governance, and operational excellence, helping to deliver a seamless technology experience across the organisation.
What You’ll Do
- Lead incident and problem management, driving effective technical response and resolution.
- Manage SLAs, service performance dashboards, and continuous improvement initiatives.
- Oversee cyber security incident response and vulnerability remediation.
- Coordinate service desk triage and out-of-hours support coverage.
- Partner with key stakeholders across Product, Engineering, and Compliance to support audit readiness (ISO 27001 / SOC 2).
What You’ll Need
- 5+ years’ experience in IT service management, ITSM, ITIL, including awareness of DevOps.
- Strong understanding of ITIL practices and service governance.
- Hands-on experience with cyber security and risk management.
- Familiarity with tools such as JIRA Service Management, ServiceNow, Power BI, and Confluence.
- Excellent communication, collaboration, and leadership skills.
If you’re passionate about IT operational reliability and like engaging with internal technical teams to drive continuous improvement, this role offers exactly that! Take the opportunity to make a meaningful impact in a growing, forward-thinking technology environment.
IT Service Manager - ITIL / ITSM - hybrid - £60K in Huddersfield employer: Oscar Associates (UK) Limited
Contact Detail:
Oscar Associates (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager - ITIL / ITSM - hybrid - £60K in Huddersfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management space. Attend industry meetups or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL and ITSM knowledge. Be ready to discuss real-life scenarios where you’ve led incident management or improved service performance. Show them you’re not just a candidate, but the right fit for their team!
✨Tip Number 3
Don’t forget to leverage social media! Follow companies you’re interested in and engage with their posts. This can help you get noticed and might even lead to a direct conversation with hiring managers.
✨Tip Number 4
Finally, apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you’re genuinely interested in joining our team. Let’s get you that IT Service Manager position!
We think you need these skills to ace IT Service Manager - ITIL / ITSM - hybrid - £60K in Huddersfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Manager role. Highlight your experience with ITIL, ITSM, and any relevant tools like JIRA or ServiceNow. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT service management and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved service performance or managed incidents effectively. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Oscar Associates (UK) Limited
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL practices and service governance. Be ready to discuss how you've applied these principles in your previous roles, especially in incident management and continuous improvement initiatives.
✨Showcase Your Cyber Security Savvy
Since the role involves overseeing cyber security incident response, be prepared to share specific examples of how you've handled vulnerabilities or incidents in the past. Highlight any tools you've used, like JIRA or ServiceNow, to manage these situations.
✨Demonstrate Leadership and Collaboration Skills
This position requires excellent communication and collaboration with various stakeholders. Think of instances where you've successfully led a team or partnered with other departments to achieve a common goal, and be ready to discuss them.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to service performance and incident management. Practice articulating your thought process and decision-making skills in these scenarios to show your proactive approach.
