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For Companies At a Glance
- Tasks: Deliver engaging training and provide top-notch technical support to customers.
- Company: Join a leading tech company in the UK with a focus on innovation.
- Benefits: Enjoy a competitive salary, structured training, and a supportive work environment.
- Why this job: Make a difference by helping customers understand technology better.
- Qualifications: 1-2 years of SaaS support experience and excellent communication skills.
- Other info: Office-based role with core hours and an on-call rota for flexibility.
The predicted salary is between 30000 - 42000 £ per year.
A leading technology company in the UK is looking for a Trainer - Technical Customer Support to combine technical support with structured training. This role requires at least 1-2 years of experience in SaaS support, responding to customer queries and delivering training programs.
Candidates should possess strong documentation skills and the ability to communicate complex technical issues to non-technical users. The position is office-based, with core hours from Monday to Friday and an on-call rota.
Technical Onboarding & Training Specialist in Bristol employer: Oscar Associates (UK) Limited
Contact Detail:
Oscar Associates (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Onboarding & Training Specialist in Bristol
✨Tip Number 1
Network like a pro! Reach out to folks in the tech industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to technical support and training. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Create a portfolio that highlights your training programs and any documentation you've developed. This will help you stand out and demonstrate your ability to communicate complex ideas clearly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Onboarding & Training Specialist in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in SaaS support and any relevant training roles. We want to see how your skills match the job description, so don’t be shy about showcasing your documentation skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Technical Onboarding & Training Specialist role. Share specific examples of how you've communicated complex technical issues to non-technical users.
Showcase Your Training Experience: Since this role involves delivering training programs, make sure to highlight any previous training experience you have. We love seeing how you’ve engaged with customers and helped them understand technical concepts.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Oscar Associates (UK) Limited
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the role. Understand the SaaS products you'll be supporting and be ready to explain how they work. This will help you communicate effectively with both technical and non-technical users during the interview.
✨Showcase Your Training Skills
Prepare to discuss your previous training experiences. Think of specific examples where you've successfully delivered training programs or helped customers understand complex issues. This will demonstrate your ability to combine technical support with structured training.
✨Practice Your Documentation Skills
Since strong documentation skills are crucial for this role, be ready to talk about how you document processes and customer interactions. You might even want to bring a sample of your documentation to showcase your attention to detail and clarity.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare for questions like how you would handle a frustrated customer or explain a technical issue to someone without a tech background. Practising these scenarios can help you feel more confident during the interview.
