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For Companies At a Glance
- Tasks: Provide front-line customer support and deliver technical training in a dynamic team.
- Company: Join a fast-growing UK tech company with over 20 years of experience.
- Benefits: Enjoy competitive pay, increasing holiday, private healthcare, and a pension scheme.
- Why this job: Make a real impact by helping customers optimise their infrastructure and assets.
- Qualifications: 1 year of IT/software support experience and strong communication skills required.
- Other info: Flexible working hours with on-call rota and excellent career growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Full-time, Permanent (37 hours + on-call rota)
The Role
You will be joining a well-established, fast-growing UK tech company with over 20 years' experience delivering a leading infrastructure asset management platform used by organisations across the UK and internationally. Their software helps customers manage and optimise real-world infrastructure and physical assets, supporting everything from day-to-day operations through to long-term planning.
We are looking for a bright, personable 1st Line Customer Support professional to join a friendly and fast-paced team. This is a blended role combining:
- Front-line customer support
- Technical training delivery
- Documentation and content creation
You will work closely with experienced team members to support customers, resolve issues, and deliver high-quality training and resources.
What We Are Looking For
Essential:
- Minimum 1 year's experience in IT / software support
- Strong communication and customer-facing skills
- A Level within a STEM subject
- Ability to explain technical concepts clearly
- Excellent written/documentation skills
- Comfortable with MS Office and general IT tools
- Strong problem-solving skills and willingness to learn
Working Hours
Mon-Thurs: 09:00-17:00
Friday: 09:00-16:30
Plus on-call rota (paid allowance) - minimum 2 slots per week
Benefits
- Annual pay review & discretionary bonus!
- Increasing holiday entitlement with service
- Pension scheme
- Private healthcare, life insurance & income protection (post-probation)
- Cycle to Work scheme
Please send your CV to the hiring team to be considered.
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
1st Line Customer Support (Technical & Training) in Bristol employer: Oscar Associates (UK) Limited
Contact Detail:
Oscar Associates (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Customer Support (Technical & Training) in Bristol
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially how they help customers manage infrastructure. This will not only impress them but also help you tailor your responses during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer support, being able to explain technical concepts clearly is key. Try explaining a tech topic to a friend or family member to sharpen those skills.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you resolved issues effectively. Be ready to share these stories in your interviews to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter!
We think you need these skills to ace 1st Line Customer Support (Technical & Training) in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT and customer support. We want to see how your skills match the role, so don’t be shy about showcasing your technical know-how and communication abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how your background makes you a perfect fit for the 1st Line Customer Support role. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with creative solutions to customer issues!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Oscar Associates (UK) Limited
✨Know Your Tech
Brush up on your technical knowledge related to IT and software support. Be ready to discuss common issues customers face and how you would resolve them. This shows that you’re not just a people person, but also technically savvy!
✨Practice Your Communication Skills
Since this role requires strong communication skills, practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend where you explain a tech issue and how to solve it.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you successfully solved customer issues or improved processes. This will demonstrate your ability to think on your feet and tackle challenges head-on.
✨Get Familiar with Documentation
Since documentation and content creation are part of the job, bring samples of any previous work you've done in this area. If you don’t have any, consider creating a short guide on a technical topic to showcase your writing skills.