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- Tasks: Provide 1st/2nd line IT support and resolve technical incidents efficiently.
- Company: Leading Education MSP in Birmingham with a focus on technology.
- Benefits: Gain hands-on experience in a supportive environment with career growth.
- Why this job: Join a passionate team and make a difference in IT support for education.
- Qualifications: Knowledge of Windows, Mac, Linux, and strong communication skills required.
- Other info: Opportunity to work in a dynamic setting with a focus on professional development.
The predicted salary is between 28800 - 43200 £ per year.
A leading Education MSP in Birmingham is looking for a skilled IT Support Technician to join their team. You will be responsible for providing 1st/2nd line support, ensuring timely resolution of IT incidents, and maintaining technical documentation.
Candidates should possess extensive knowledge of desktop and laptop hardware, operating systems, and networking concepts. Strong communication skills and the ability to pass an Enhanced DBS check are essential. This role is a great opportunity for those passionate about IT support.
IT Support Technician — 2nd Line (Windows, Mac, Linux) in Birmingham employer: Oscar Associates (UK) Limited
Contact Detail:
Oscar Associates (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician — 2nd Line (Windows, Mac, Linux) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in education or managed service providers. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meetup, bring along examples of your work. Screenshots of resolved tickets or documentation you've created can really make you stand out.
✨Tip Number 3
Prepare for the interview like it’s a tech challenge! Brush up on common IT support scenarios and be ready to demonstrate your problem-solving skills. Practising with a friend can help you articulate your thought process clearly.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace IT Support Technician — 2nd Line (Windows, Mac, Linux) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows, Mac, and Linux systems. We want to see how your skills match the job description, so don’t be shy about showcasing your technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how your previous experiences have prepared you for this role. Keep it friendly and professional!
Show Off Your Communication Skills: Since strong communication is key in this role, make sure your application reflects that. Use clear language and structure your thoughts well. We want to see how you can explain complex tech stuff in a simple way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Oscar Associates (UK) Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Mac, and Linux operating systems. Be prepared to discuss specific troubleshooting steps you've taken in the past and how you resolved issues. This will show your technical prowess and give you an edge.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice explaining complex IT concepts in simple terms. You might be asked to describe how you would assist a non-technical user with a problem, so think about how you can make your explanations clear and concise.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples from your previous experience where you successfully resolved IT incidents. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Research the Company Culture
Familiarise yourself with the company’s values and mission. Understanding their approach to education and IT support will help you align your answers with what they’re looking for. It also shows genuine interest in the role and the organisation.
