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For Companies At a Glance
- Tasks: Provide 1st/2nd line IT support and resolve technical issues for users.
- Company: Join a leading Education MSP in Birmingham with a supportive team.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Make a difference in education by solving tech problems every day.
- Qualifications: Strong knowledge of hardware, software, and networking concepts required.
- Other info: Opportunity to enhance your skills and gain valuable experience.
The predicted salary is between 24000 - 32000 £ per year.
Oscar Technology has partnered exclusively with a leading Education MSP in Birmingham to recruit for a skilled 1st/2nd Line Support Technician to join their team.
Responsibilities
- Monitoring & dealing with issues raised in the logging system and directly through the phone.
- Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
- Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
- Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
- Assist with data retrieval, backup management - either onsite or cloud based.
- Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
Essential Skills
- Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
- Knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
- Familiarity with troubleshooting and resolving issues linked to Microsoft Office 365.
- Knowledge of Active Directory and user account management.
- Familiarity with server administration demands such as user management, file shares and security.
- Experience with Backup solutions.
- Strong communication and interpersonal skills.
You will need to have or be able to pass an Enhanced DBS check.
IT Support Technician in Birmingham employer: Oscar Associates (UK) Limited
Contact Detail:
Oscar Associates (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Birmingham
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. It's a great way to meet industry folks and get your name out there. Plus, you never know who might have a lead on that perfect job!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software. This not only boosts your CV but also gives you real-world experience to discuss in interviews. We love seeing candidates who take initiative!
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common IT support scenarios and how you'd handle them. Practising with a friend can help you articulate your thought process clearly. Remember, confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles that you won’t find anywhere else. Don’t miss out on your dream job!
We think you need these skills to ace IT Support Technician in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with desktop and laptop hardware, operating systems, and any relevant troubleshooting skills. We want to see how your background fits perfectly with what we're looking for!
Show Off Your Skills: In your cover letter, don’t just list your skills—show us how you've used them in real situations. Talk about specific incidents where you provided 1st or 2nd line support and how you ensured user satisfaction. We love a good story!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Oscar Associates (UK) Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop and laptop hardware, operating systems, and software applications. Be ready to discuss troubleshooting methods for common issues, especially with Microsoft Office 365, as this will show your technical prowess.
✨Familiarise Yourself with Networking Concepts
Since networking is a key part of the role, ensure you understand TCP/IP, DHCP, DNS, and VPN. You might be asked to explain how these concepts work in real-world scenarios, so having examples ready can really impress your interviewers.
✨Demonstrate Your Communication Skills
As an IT Support Technician, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining complex technical issues in simple terms, and be prepared to showcase your interpersonal skills during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations, like resolving a critical IT incident or managing user accounts in Active Directory. Think through your problem-solving process and be ready to articulate your approach clearly.
