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- Tasks: Support CRM systems, engage with stakeholders, and enhance the Dynamics platform.
- Company: Join a leading national organisation in the construction sector.
- Benefits: Enjoy a £50,000 salary, annual bonus, and a collaborative work environment.
- Why this job: Take ownership of a key application and influence its future improvements.
- Qualifications: Experience with CRM platforms and strong communication skills required.
- Other info: Willingness to travel nationally is needed; car and license required.
The predicted salary is between 30000 - 70000 £ per year.
Location: Sheffield (2 Days Onsite + Sporadic Field)
Salary: £50,000 + Bonus
We are working with a well-established national organisation in the construction sector, currently implementing Microsoft Dynamics across its operations. This is a key hire for someone with a solid background in supporting CRM systems, who understands their value in driving customer engagement and operational efficiency.
The role sits within the Business Systems team and will focus on supporting the Dynamics platform, engaging with stakeholders across Sales, Marketing and Customer Care, and working with third-party providers to ensure the system is delivering value to the business. You will be given autonomy to take ownership of support and ongoing enhancements to the platform, with opportunities to influence future improvements.
Key responsibilities:- Provide second-line support for CRM users, ensuring issues are resolved effectively and in line with agreed SLAs
- Work closely with third-party vendors to manage and escalate technical issues
- Deliver configuration changes, minor enhancements and system improvements
- Support user adoption through workshops, documentation and training collaboration
- Monitor performance of the CRM system and identify opportunities for improvement
- Participate in UAT and provide support for new feature rollouts
- Travel occasionally to regional offices to support end-users on site
- Previous experience supporting CRM platforms (Dynamics or similar)
- An understanding of how CRM systems support customer-facing and sales functions
- Confident working with both technical and non-technical stakeholders
- Comfortable taking ownership of support activity and liaising with third parties
- Strong communication and organisational skills
- Willingness to travel nationally as needed (Car & License Required)
- Familiarity with Microsoft Dynamics 365 CE
- Exposure to Power Platform tools (Power BI, Power Automate, Power Apps)
- Experience in the housebuilding, property or construction sectors
- £50,000 base salary
- Annual bonus linked to individual and company performance
- Supportive and collaborative working environment
- Autonomy in shaping and supporting a national platform rollout
This is a standout opportunity for someone with solid CRM experience who’s ready to own a business-critical application. Apply today for immediate consideration.
Application Support Analyst in Sheffield employer: Oscar Associates (UK) Limited
Contact Detail:
Oscar Associates (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in Sheffield
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics and its functionalities. Since the role focuses on supporting this specific CRM platform, having a solid understanding of its features will help you stand out during discussions with our team.
✨Tip Number 2
Network with professionals in the construction sector or those who have experience with CRM systems. Engaging with industry peers can provide insights into the challenges they face and how you can contribute to overcoming them.
✨Tip Number 3
Prepare to discuss your previous experiences in supporting CRM platforms. Be ready to share specific examples of how you've resolved issues, improved user adoption, or collaborated with stakeholders to enhance system performance.
✨Tip Number 4
Showcase your communication skills during any interactions. This role requires liaising with both technical and non-technical stakeholders, so demonstrating your ability to convey complex information clearly will be crucial.
We think you need these skills to ace Application Support Analyst in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CRM systems, particularly Microsoft Dynamics. Use specific examples of how you've supported users and improved system performance in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of how CRM systems drive customer engagement and operational efficiency, and how you can contribute to their success.
Showcase Relevant Skills: Emphasise your communication and organisational skills in your application. Provide examples of how you've effectively liaised with both technical and non-technical stakeholders in past positions.
Highlight Your Willingness to Travel: Since the role requires occasional travel to regional offices, mention your willingness and ability to travel as needed. This shows your commitment to supporting end-users on-site.
How to prepare for a job interview at Oscar Associates (UK) Limited
✨Showcase Your CRM Experience
Make sure to highlight your previous experience with CRM platforms, especially Microsoft Dynamics. Be prepared to discuss specific challenges you've faced and how you resolved them, as this will demonstrate your problem-solving skills and technical knowledge.
✨Understand the Business Context
Research the construction sector and understand how CRM systems drive customer engagement and operational efficiency within it. This knowledge will help you connect your skills to the company's needs during the interview.
✨Prepare for Stakeholder Interaction
Since the role involves working with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. Think of examples where you've successfully communicated with diverse teams to ensure everyone is on the same page.
✨Demonstrate Ownership and Initiative
Be ready to discuss instances where you've taken ownership of a project or support activity. Employers appreciate candidates who can show initiative and are willing to go the extra mile to improve systems and processes.
