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For Companies At a Glance
- Tasks: Provide 2nd line support and troubleshoot technical issues for diverse clients.
- Company: Established Managed Service Provider in Derby with a strong local presence.
- Benefits: Stable job, clear progression opportunities, and hands-on learning in a supportive team.
- Why this job: Join a growing team and enhance your technical skills while making a real impact.
- Qualifications: Experience in 2nd line support and strong knowledge of Microsoft technologies.
- Other info: Fast-paced environment with exposure to cloud and networking.
The predicted salary is between 30000 - 42000 £ per year.
We're partnered with a well‑established Managed Service Provider based in Derby that supports a broad range of SME and mid‑market clients across the region. Due to continued growth, they’re looking to bring in a capable 2nd Line Support Engineer to strengthen their technical team. This is an onsite, hands‑on role suited to someone who enjoys variety, technical ownership, and working across multiple customer environments.
Responsibilities
- Act as a 2nd line escalation point for service desk tickets
- Support and administer Windows Server, Active Directory, Group Policy, DNS/DHCP
- Support Microsoft 365 environments including Exchange, SharePoint, Teams, and OneDrive
- Work with Azure AD / Entra ID and basic Intune policies
- Troubleshoot networking issues across switches, firewalls, VPNs, and Wi‑Fi
- Support backup, restore, and DR processes using MSP tooling
- Assist with client onboarding, upgrades, and infrastructure improvements
- Take ownership of issues and work directly with customers to resolution
Qualifications
- Proven experience in a 2nd Line Support role (MSP experience preferred)
- Strong Microsoft stack knowledge and solid troubleshooting skills
- Confident communicating with users and managing technical incidents
- Comfortable working in a fast‑paced, client‑facing environment
- Keen to continue developing technically and progressing longer term
Nice to Have
- Exposure to Hyper‑V virtualisation
- Basic Azure infrastructure experience
- Experience working across multiple client environments
Benefits
- Stable, growing MSP with a strong local client base
- Clear technical development and progression opportunities
- Broad exposure across infrastructure, cloud, and networking
- Supportive team environment with real hands‑on learning
2nd Line Support Engineer - MSP (Derby, Onsite) employer: Oscar Associates (UK) Limited
Contact Detail:
Oscar Associates (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer - MSP (Derby, Onsite)
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Derby to connect with potential employers and fellow tech enthusiasts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your troubleshooting abilities and knowledge of the Microsoft stack. This can be a great conversation starter during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios you might face as a 2nd Line Support Engineer, especially around networking issues and client interactions. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can give you an edge over other candidates. Let’s get you started on this exciting journey!
We think you need these skills to ace 2nd Line Support Engineer - MSP (Derby, Onsite)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd Line Support, especially with the Microsoft stack. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about this role and how your background makes you a great fit. We love seeing genuine enthusiasm and a bit of personality, so let it show!
Showcase Relevant Experience: When filling out your application, focus on your hands-on experience with Windows Server, Active Directory, and any client-facing roles. We’re keen to know how you've tackled technical issues in the past, so give us the juicy details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Oscar Associates (UK) Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and the Microsoft 365 suite. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've faced in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in previous roles. Think about times when you took ownership of a problem and worked directly with clients to find a solution. This will demonstrate your capability and confidence in a client-facing environment.
✨Familiarise Yourself with the Company
Research the Managed Service Provider and their client base. Understanding their services and the types of clients they support will help you tailor your responses and show that you're genuinely interested in the role and the company.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, ongoing projects, or opportunities for technical development. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
