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- Tasks: Provide 2nd line support and resolve IT incidents for a new customer.
- Company: Join a leading MSP in Birmingham with a collaborative team spirit.
- Benefits: Competitive salary of £35,000 and opportunities for professional growth.
- Why this job: Be part of a dedicated support team from the ground up and make a real impact.
- Qualifications: Strong knowledge of hardware, operating systems, and networking concepts required.
- Other info: Dynamic work environment with exciting project opportunities.
The predicted salary is between 28000 - 42000 £ per year.
Join to apply for the 2nd Line Support Engineer role at OSCAR ASSOCIATES (UK) LIMITED in Birmingham with a salary of £35,000. Oscar Technology has partnered exclusively with a leading MSP near Birmingham to recruit for a skilled 2nd Line Support Engineer to join their team.
As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer, so it’s a great opportunity to get involved from the beginning with a lot of project work!
Responsibilities:- Monitoring & dealing with issues raised in the logging system and directly through the phone.
- Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
- Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
- Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
- Assist with data retrieval, backup management – either onsite or cloud based.
- Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
- Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
- Knowledge with virtualization technologies such as VMware and Hyper-V.
- Excellent knowledge of networking concepts such as TCP/IP, DHCP, DNS, and VPN.
- Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
- Knowledge of Active Directory and user account management.
- Familiarity with server administration demands such as user management, file shares and security.
- Strong communication and interpersonal skills.
2nd Line Support Engineer employer: Oscar Associates (UK) Limited
Contact Detail:
Oscar Associates (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare for technical interviews by brushing up on your knowledge of desktop and laptop hardware, operating systems, and networking concepts. Practice common troubleshooting scenarios to impress your interviewers.
✨Tip Number 3
Be ready to discuss your past experiences! Think of specific examples where you resolved IT incidents or improved user satisfaction. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Engineer role. Highlight your relevant experience with desktop and laptop hardware, operating systems, and any specific skills mentioned in the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Don’t forget to mention your experience with IT incidents and user satisfaction – that’s key for us!
Show Off Your Technical Skills: In your application, be sure to showcase your knowledge of networking concepts, virtualization technologies, and troubleshooting Microsoft 365 issues. We love seeing candidates who can demonstrate their technical prowess right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Oscar Associates (UK) Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop and laptop hardware, operating systems, and software applications. Be ready to discuss your experience with Windows, Mac OS, and Linux, as well as any troubleshooting you've done with Microsoft 365. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT incidents in the past. Think about times when you had to deal with tricky issues or tight deadlines. This will demonstrate your ability to think on your feet and provide timely resolutions, which is crucial for a 2nd Line Support Engineer.
✨Familiarise Yourself with Networking Concepts
Since networking knowledge is essential for this role, make sure you can confidently discuss concepts like TCP/IP, DHCP, DNS, and VPN. You might even want to prepare a few scenarios where you've applied this knowledge to troubleshoot network issues, as it will highlight your technical expertise.
✨Communicate Clearly and Confidently
Strong communication skills are key in this role, so practice explaining technical concepts in simple terms. During the interview, be sure to listen carefully to questions and respond thoughtfully. This will not only showcase your interpersonal skills but also your ability to work effectively with users who may not be as tech-savvy.