2nd Line Support Engineer

Join to apply for the 2nd Line Support Engineer role at OSCAR ASSOCIATES (UK) LIMITED

2 days ago Be among the first 25 applicants

Join to apply for the 2nd Line Support Engineer role at OSCAR ASSOCIATES (UK) LIMITED

Get AI-powered advice on this job and more exclusive features.

2nd Line Support Engineer – Hybrid – Leicester

Salary: Up to £34,000

Industry: Manufacturing & Distribution

Role

We\’re looking for a proactive 2nd Line Support Engineer to join a leading UK manufacturing and distribution business, supporting over 400 users across 45+ sites nationwide. This is a varied role, balancing day-to-day technical support with involvement in infrastructure upgrades and cloud-based projects.

You\’ll handle escalations from the service desk, maintain business-critical systems, and assist the wider IT team in delivering projects that keep operations running smoothly across production facilities, warehouses, and offices.

Key Responsibilities

• Provide 2nd line support for escalated IT issues (hardware, software, networking).
• Support and maintain Windows Server, Active Directory, Azure AD, DNS, DHCP, and Group Policy.
• Administer Microsoft 365, Teams, and Exchange across the business.
• Assist with backups (Veeam) and take part in disaster recovery testing.
• Provide support for core network infrastructure (switches, firewalls, and wireless).
• Support the rollout of new hardware and software across manufacturing and warehouse sites.
• Collaborate with 3rd line and infrastructure teams on IT projects and system improvements.
• Document fixes and create guides to improve knowledge sharing.

Ideal Candidate

• Experience in a 2nd Line Support role (or strong 1st Line ready to step up).
• Good knowledge of Windows Server and Microsoft 365.
• Hands-on experience with Active Directory, Group Policy, and Exchange.
• Strong troubleshooting across PCs, servers, and networks.
• Exposure to cloud services (Azure) and virtualisation (VMware/Hyper-V) is a plus.
• Familiarity with backup technologies (Veeam preferred).
• Clear communicator with the ability to support users across multiple business sites.

Benefits

• Competitive salary with progression into 3rd line or Infrastructure roles.
• Exposure to both BAU support and wider IT projects.
• Be part of a growing business with long-term stability and career development.
• Work in a supportive, collaborative team environment.

Apply Now!

If you\’re looking to take the next step in your IT career and gain experience supporting a large multi-site organisation, we\’d love to hear from you.

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

LNKD1_UKTJ

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT System Training and Support

Referrals increase your chances of interviewing at OSCAR ASSOCIATES (UK) LIMITED by 2x

Sign in to set job alerts for “Second Line Support Engineer” roles.

Lutterworth, England, United Kingdom 2 weeks ago

Leicester, England, United Kingdom 3 weeks ago

Nottingham, England, United Kingdom 3 weeks ago

Desford, England, United Kingdom 2 days ago

Nottingham, England, United Kingdom 2 months ago

Derby, England, United Kingdom 20 hours ago

Coventry, England, United Kingdom 1 week ago

Derby, England, United Kingdom 1 month ago

Derby, England, United Kingdom 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr