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For Companies At a Glance
- Tasks: Resolve technical issues for clients, both on-site and remotely.
- Company: Join a dynamic tech company focused on innovative IT solutions.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a supportive team that values problem-solving and collaboration.
- Qualifications: Basic knowledge of Windows 10/11, Microsoft 365, and networking is essential.
- Other info: Travel to various locations in the South East for client support.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
2nd Line / Field Engineer – 365 / Servers / Networking – Maidstone
Visiting client sites and remote in to resolve escalations 1st line can't fix.
You'll diagnose, fix, and document-fast and clean.
Based at one HQ site, but some travelling to satellite offices in South East.
What you'll do
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Troubleshoot Windows 10/11, Microsoft 365 (Teams, SharePoint, Exchange), and on-prem AD/Azure AD.
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Image/deploy devic…
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2nd Line / Field Engineer - 365 / Servers / Networking employer: Oscar Associates (UK) Limited
Contact Detail:
Oscar Associates (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line / Field Engineer - 365 / Servers / Networking
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Microsoft 365. Having hands-on experience or relevant certifications can really set you apart during the interview process.
✨Tip Number 2
Prepare for practical troubleshooting scenarios that may come up in the interview. Think about common issues related to AD/Azure AD and how you would resolve them efficiently, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Showcase your communication skills, especially since you'll be visiting client sites. Be ready to discuss how you would explain technical issues to non-technical clients, as this is crucial for a Field Engineer role.
✨Tip Number 4
Research StudySmarter and our company culture. Understanding our values and how we operate can help you tailor your responses in the interview, making it clear why you're a great fit for our team.
We think you need these skills to ace 2nd Line / Field Engineer - 365 / Servers / Networking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Windows 10/11, Microsoft 365, and troubleshooting skills. Use specific examples of past roles where you've resolved technical issues similar to those mentioned in the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with client-facing roles and how you handle escalations effectively. Be sure to connect your skills directly to the requirements listed in the job description.
Showcase Problem-Solving Skills: When detailing your experience, focus on your problem-solving abilities. Provide examples of how you've diagnosed and fixed issues in previous positions, particularly in environments involving servers and networking.
Proofread Your Application: Before submitting, carefully proofread your application materials. Look for any spelling or grammatical errors, and ensure that all technical terms are used correctly. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Oscar Associates (UK) Limited
✨Know Your Tech
Make sure you're well-versed in Windows 10/11, Microsoft 365, and Active Directory. Brush up on troubleshooting techniques and be ready to discuss specific issues you've resolved in the past.
✨Demonstrate Problem-Solving Skills
Prepare to walk through your thought process when diagnosing and fixing issues. Interviewers will want to see how you approach problems, so think of examples where you successfully resolved escalations.
✨Show Your Communication Skills
As a Field Engineer, you'll need to communicate effectively with clients. Practice explaining technical concepts in simple terms, and be ready to showcase your ability to document your work clearly.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your troubleshooting skills. Think about common issues you might encounter in the role and how you would handle them, especially in a client-facing environment.
