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For Companies At a Glance
- Tasks: Troubleshoot tech issues and support colleagues across various platforms.
- Company: Join Oscar Associates, a dynamic tech company in Cambridge.
- Benefits: Competitive salary, hybrid work, and opportunities for growth.
- Why this job: Be the tech hero, solving problems and making systems run smoothly.
- Qualifications: Knowledge of Microsoft technologies and strong communication skills.
- Other info: Exciting projects and a supportive team environment await you.
The predicted salary is between 28000 - 42000 £ per year.
Overview
2nd/3rd Line Engineer – Cambridge / Hybrid
2nd/3rd Line Engineer – Cambridge / Hybrid — Oscar Associates (UK) Limited is hiring for a 2nd/3rd Line Engineer. You will be the go-to person for technical issues, working across environments to keep systems running smoothly and clients happy. You\\\’ll support a broad mix of colleagues, providing remote and occasional on-site support across desktop, server, networking, and cloud platforms. Every day is different—from troubleshooting complex issues to assisting with project rollouts and system upgrades.
Responsibilities
- Handle escalations and 2nd line support tickets through the service desk
- Troubleshoot and resolve issues across Windows, Office 365, Azure, networks, and cloud platforms
- Assist with project work such as migrations, deployments, and upgrades
- Maintain detailed documentation and ensure SLA targets are met
- Deliver excellent service with a proactive and consultative approach
Qualifications
- Solid foundation in Microsoft technologies (Windows Server, Azure, M365)
- Networking fundamentals (DNS, DHCP, firewalls)
- Experience in a customer-facing role where communication is key
Employment details
Location: Cambridge / Hybrid
Salary: £35,000 – £45,000 depending on experience
Employment type: Full-time
Seniority level: Entry level
Company
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
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2nd/3rd Line Engineer - Hybrid employer: Oscar Associates (UK) Limited
Contact Detail:
Oscar Associates (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd/3rd Line Engineer - Hybrid
✨Tip Number 1
Network like a pro! Attend tech meetups or webinars related to 2nd/3rd line support. It's a great way to meet industry folks and get your name out there. Plus, you never know who might have a lead on a job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your troubleshooting abilities with Windows, Azure, or networking. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Don’t just apply—engage! When you find a job listing that excites you, reach out to the hiring manager on LinkedIn. A friendly message expressing your interest can make a huge difference in getting noticed.
✨Tip Number 4
Keep it local! Apply through our website for the best chance at landing that 2nd/3rd Line Engineer role. We’re all about connecting talent with opportunity, so let’s get you in the door!
We think you need these skills to ace 2nd/3rd Line Engineer - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd/3rd Line Engineer role. Highlight your experience with Microsoft technologies and any customer-facing roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing a proactive approach, so don’t hold back on sharing those success stories!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid jargon that might confuse us. We want to get to know you, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Oscar Associates (UK) Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies like Windows Server, Azure, and M365. Be ready to discuss how you've used these in past roles or projects, as this will show you're not just familiar with them but can also apply your knowledge practically.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled complex technical issues in the past. Think about a time when you resolved a tricky problem or handled an escalation—this will demonstrate your ability to think on your feet and provide excellent service.
✨Communicate Like a Pro
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical colleague, so being clear and approachable is key.
✨Get Familiar with Documentation
Documentation is crucial in IT support. Be prepared to discuss how you maintain records of your work and ensure that SLAs are met. This shows that you understand the importance of keeping everything organised and transparent for both clients and colleagues.
