At a Glance
- Tasks: Coordinate and deliver exciting election projects while working closely with customers and teams.
- Company: Join a specialist organisation in the elections, technology, and print sectors.
- Benefits: Earn £27,000 per annum with hybrid working and opportunities for skill development.
- Other info: Enjoy a supportive team environment with great career progression opportunities.
- Why this job: Make a real impact in a dynamic role that values organisation and accuracy.
- Qualifications: Experience in customer service or project coordination is a plus; training provided.
The predicted salary is between 27000 - 27000 £ per year.
Location
Stockport, Hybrid - 4 days in office
Salary
£27,000 per annum
About Us
Our client is a specialist organisation working across the elections, technology and print sectors , helping customers deliver secure and well-managed electoral processes.
As the business continues to grow, they are looking for a detail-oriented and customer-focused Account Executive to join their Client Services team. This is an opportunity to build a career within a specialist environment where organisation, accuracy and reliability are highly valued.
The Role
We're looking for an
Account Executive - Full-Service Elections to help coordinate and deliver a variety of customer election projects.
You'll be involved throughout the process, from taking the initial customer brief through to supporting nominations, ballot processing and post-election activity.
You'll work closely with customers, Account Managers, Administrators, suppliers and internal teams to make sure projects are delivered accurately and within agreed deadlines.
This would suit someone who enjoys a busy, varied role, is naturally organised and takes pride in getting the detail right.
Key Responsibilities
- Work with customers to understand their requirements and ensure accurate project briefs are prepared.
- Coordinate and monitor online election projects through their various stages.
- Check nomination information and ensure processes are completed accurately.
- Support ballot processing and assist with voting-related queries.
- Keep project information, records and documentation up to date.
- Coordinate information between customers, internal teams and external suppliers.
- Help Account Managers and Administrators manage competing priorities and deadlines.
- Maintain professional and responsive communication with customers.
- Take part in post-election reviews, capturing feedback and identifying areas for improvement.
- Raise supplier requests and obtain pricing in line with company procedures.
- Assist with checking invoices and ensuring billing information is accurate.
- Provide general support across the Full-Service Elections team when required.
About You
We're looking for someone who is organised, dependable and comfortable working to tight deadlines . You'll need to enjoy working with detailed information and be confident communicating with a range of people.
Ideally, you'll have
- Experience in print, technology, elections or another relevant client-focused environment .
- A background in administration, customer service, account support or project coordination.
- Excellent attention to detail and a methodical approach.
- Strong written and verbal communication skills.
- The ability to juggle multiple tasks without losing sight of deadlines.
- A good understanding of processes and the confidence to raise issues when something doesn't look right.
- Good commercial awareness and an understanding of supplier pricing, purchasing or invoicing.
Good Microsoft Office skills and confidence learning new systems.
- A proactive and team-focused attitude.
- Previous elections experience would be beneficial, but training will be provided for the right candidate.
What We Offer
- £27,000 per annum
- Hybrid working with
4 days per week in our Stockport office .
- The opportunity to develop specialist experience across elections, technology and print.
- A varied role with exposure to customer management and project delivery.
- Supportive colleagues and a collaborative working environment.
- Opportunities to develop your skills and progress within the business.
- #J-18808-Ljbffr
Account Executive- Full-Service Elections in Stockport employer: Oscar Associates Ltd
Oscar Associates Ltd is an excellent employer, offering a dynamic work environment in the West Midlands where innovation and collaboration thrive. Employees benefit from a strong focus on professional development, with opportunities to enhance their skills in cutting-edge technologies like Ansible and Python, all while enjoying a flexible hybrid working model that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive- Full-Service Elections in Stockport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oscar Associates Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oscar Associates Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Executive- Full-Service Elections in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oscar Associates Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Oscar Associates Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oscar Associates Ltd!
How to prepare for a job interview at Oscar Associates Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
