At a Glance
- Tasks: Provide hands-on technical support and troubleshoot a variety of IT issues.
- Company: Dynamic IT support team in Huddersfield with a collaborative atmosphere.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for growth.
- Other info: Great chance to work with diverse technologies and develop your career.
- Why this job: Join a fast-paced environment and make a real difference for customers.
- Qualifications: Experience in Microsoft 365, Active Directory, and strong customer service skills.
The predicted salary is between 30000 - 35000 £ per year.
Location: Huddersfield
Salary: £30,000 - £35,000 DOE
Working Pattern: Office based, Monday to Friday
Hours: 8:15am - 5:15pm
The Role
We're looking for an experienced Technical Support Engineer to join a busy and fast-paced IT support team based in Huddersfield. This is a hands-on support position suited to someone operating at a solid 2nd-line level. Candidates with broader 3rd-line experience are also encouraged to apply, provided they are still happy to remain customer-facing and take inbound support calls. The support team does not operate a rigid 1st, 2nd and 3rd-line structure. Everyone gets involved in supporting customers, resolving technical issues and helping across the wider desk. You'll work across a broad range of technologies, so this would suit someone who enjoys variety and wants exposure to more than one technical area.
What You'll Be Doing
- Providing 2nd-line technical support across a wide range of customer environments
- Handling inbound support calls, emails, tickets and automated alerts
- Troubleshooting Microsoft 365 issues
- Supporting Active Directory and Group Policy
- Supporting Windows Server environments
- Troubleshooting networking and connectivity issues
- Supporting end users across hardware, software, printers and desktop issues
- Working across firewall and general infrastructure issues
- Taking ownership of incidents through to resolution
- Keeping tickets updated clearly and accurately
- Communicating directly with customers throughout the support process
- Escalating more complex issues where required
- Working closely with the wider technical team to resolve problems quickly
Technical Experience
We're ideally looking for experience across:
- Microsoft 365
- Active Directory
- Group Policy
- Windows Server
- Networking and connectivity troubleshooting
- Firewalls
- End-user support
- Desktop and hardware troubleshooting
- General infrastructure support
Previous MSP experience would be highly desirable due to the breadth and pace of the environment. However, candidates coming from internal IT environments will still be considered where they have strong technical fundamentals and are comfortable dealing with a broad range of technologies.
What We're Looking For
Alongside technical ability, you'll need to be:
- Comfortable speaking with customers over the phone
- Confident taking ownership of technical issues
- Able to work in a fast-paced environment
Technical Support Engineer employer: Oscar Associates Limited
Join a dynamic and innovative team as an IP Services Engineer, where you will thrive in a collaborative work culture that values technical expertise and problem-solving skills. Our company offers competitive benefits, including professional development opportunities and a commitment to employee growth, all within a large enterprise technology environment that prioritises service reliability and performance. Located in a vibrant area, we provide a stimulating workplace that encourages creativity and teamwork, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Oscar Associates Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Oscar Associates Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Oscar Associates Limited!
✨Direct Apply to Oscar Associates Limited
Let's not forget to apply directly through the Oscar Associates Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Oscar Associates Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Oscar Associates Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Oscar Associates Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
